Information Technology

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the at 1.800.696.4357.

IT Help Desk Hours

Phone support is required for all UMSID account activations or password resets.

Phone or LiveChat preferred for critical issues. 

• Phone – Email- Live Chat: Spring Semester Support Hours:

• • Sunday: Closed
  • Monday – Thursday: 8:00am – 6:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed
  • Monday, January 20, 2025: 10:00am – 2:00pm
• Phone:  1.800.696.4357 
• LiveChat Now With a Support Agent
• Email Support:  help@maine.edu
• Submit an IT Service Request or Problem Report

• Spring Semester 2025 Walk-in Support Hours: Fogler Library (1st-floor Info Commons)
  • Sunday: 1:00pm – 5:00pm
  • Monday – Thursday: 8:00am – 8:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed
  • Sunday, January 19, 2025: Closed
  • Monday, January 20, 2025: 10:00am – 3:00pm

Also visit the USM:IT Information Technology and Support Site for additional resources.

Media Services Support Hours

• Media Services Spring Semester Phone Support and Hours: 207.581.2500

• • Monday – Thursday: 8:00am – 8:00pm
  • Friday: 8:00am – 6:00pm
  • Saturday – Sunday: Closed
  • Spring Break – March 17-21: 8:00am – 4:30pm