UMS-IT Scheduled Maintenance – UMS Printing: On Wednesday, August-19, 10:00pm – 11:00pm required maintenance updates are scheduled for the PaperCut Printing Services. All printing, copying, and scanning is unavailable during this maintenance time.
Faculty & Staff Resources
UMaine IT Service Desk Hours
Phone – Email- Live Chat Support Hours
- Sunday: Closed
- Monday – Thursday: 7:30am – 6:00pm
- Friday: 7:30am – 5:00pm
- Saturday: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Summer Break Walk-in Support Hours: Fogler Library (1st-floor Info Commons)
- Sunday: Closed
- Monday – Friday: 8:00am – 4:30pm
- Saturday: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Media Services Phone Support and Hours: 207.581.2500
- Monday – Friday: 8:00am – 4:30pm
- Saturday – Sunday: Closed
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Account Information
Your UMS Account
Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.
MFA
What is MFA?
How do I enroll in MFA?
What do I do after I have enrolled?
What are backup codes? Yes, you do need them.
How do I set up my Mobile MaineCard?
**Do not remove DUO from your device. You will not be able to access your account if you do.**
Mobile MaineCard
How do I set up my Mobile MaineCard?
The MaineCard Office is the best resource for most issues with adding the Mobile MaineCard to your mobile wallet.
The IT Help Desk is the best resource for DUO/MFA.
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Administrative & Academic Resources
Cloud Service Resources
Backing up your data to the cloud is a smart, easy, and highly recommended practice. Follow these links to set up Google Drive or OneDrive.
Restricted and Permitted Systems for Data Storage
Accessing Google Drive
Accessing One Drive
eWaste
UM IT now handles the collection and removal of all your eWaste needs. We have partnered with GiveITGetIT to safely and securely dispose of all campus eWaste with a focus on reusing equipment to organizations around the state.
Items that we collection:
Computers – Desktops and Laptops
Monitors
AV Equipment
Computer parts, including hard drives
and more…
Create a ticket to schedule an IT tech to assess and collect your eWaste.
Kaltura Support for Faculty
Center for Innovation in Teaching and Learning
The Center for Innovation in Teaching and Learning provides support to Faculty and Staff. They can be reached at (207)-581-3333, at citl@maine.edu, or by clicking the link below.
Center for Innovation in Teaching and Learning
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Computer Purchasing
UMS IT provides a standard selection of Dell and Apple computers for you to choose from. If you are a researcher and have computing needs that can’t be met by our standards, please fill out the below Research and Non-Standard Purchase Form.
UMS IT Standard Computer Offerings
Research & Non-Standard Computer Purchases
Send your completed requests or program questions by email to um-computer-purchasing-group@maine.edu.
This form is required for Researchers intending to purchase non-standard computing devices for review by a Committee comprised of representatives from Research Administration, Information Security, Procurement, and Campus IT Support. Please be detailed in your answers as the information often expedites the review process and minimizes the need for additional correspondence by Committee members.
Researchers are responsible for maintaining and supporting non-standard computing devices in compliance with all UMS Information Security Policies and Practices in addition to any project specific requirements. You also need to understand that UMS IT only provides a “Best Effort” support for these non-standard computing devices to provide assistance when attempting to connect to UMS Resources.
Additional Information on Planning Research Technology Purchases
UM/UMM Computer Refresh Program (CRP)
What is CRP?
- A campus-funded program issuing laptops to eligible E&G funded employees of UMaine and Machias.
- Intended to replace older out-dated computers and your old device is exchanged for a new CRP device.
- Devices are provided at no cost to the department while accessories and add-ons remain the funding responsibility of the department.
- Equipment remains with assigned individuals for 5 years, after which eligible users are issued a new replacement device.
- Equipment issued to employees who separate from the University is returned to UMaine IT for useability assessment and repurposing or recycling via standard eWaste procedures.
- All devices include UMS:IT managed software and security enrollment, plus extended on-site warranties with Accidental Damage Protection.
FY27 CRP Information for Departments
- Review this Current available FY27 CRP Device Offerings
- Use this FY27 CRP Department Request Form to submit requests for CRP devices
Network Resources
Connect to Wireless
When connecting to wireless on campus, please connect to Eduoroam. This provides you with the best network connectivity for your needs at UMaine. If your device does not support Eduoram, create a ticket so we can come up with a solution for you.
How do I connect to Eduroam?
Windows, Mac, Android/iOS
VPN
The Remote Access VPN service is used to provide a secure connection to access and use campus network resources when you are not on campus.
The Restricted VPN services is used for specific resources.