Important Notifications

Sonoma OS for Macs

macOS Sonoma v14 is now available to install via self-upgrade from the Apple Software Updates or the Apple AppStore. You may optionally install and upgrade your Mac to the latest operating system. The macOS Sonoma v14 will become the UMS:IT recommended macOS this Spring as it will be required for all supported devices in May-2024. UMS:IT strongly recommends that you backup your data prior to performing this upgrade. If you encounter issues or require further assistance, please contact the IT Helpdesk by phoning 1-800-696-4357 or emailing help@maine.edu.

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the at 1.800.696.4357.


You can access Brightspace tutorials and information in a self-paced course.

Requires login using your UMS Account

iclicker image

 
 
 
 
Students:
You will need to create an account and register your course with iClicker Student. Please follow the instructions found on our iClicker document. 
 
Check out the iClicker  Student Support Portal for further help. This page provides information that can help you get the most out of the iClicker Student app.
 
Instructors:
Please reach out to CITL for any assistance with iClicker and your course. 
 
Visit iClicker’s Instructor Support Portal for customized materials that you can use to help get you up and running with iClicker Cloud.
 
If you need a little extra help, visit iClicker Support to view their knowledge base articles or to contact iClicker Support.

IT Help Desk Hours

Phone support is required for all UMSID account activations or password resets.

Phone or LiveChat preferred for critical issues. 

  • Spring Semester 2024 Walk-in Support Hours:  Fogler Library (1st-floor Info Commons)
    • Sunday: 1:00pm – 5:00pm
    • Monday – Thursday: 8:00am-8:00pm
    • Friday: 8:00am – 5:00pm
    • Saturday: Closed
  • Winter Break 2023 Walk-in Support Hours:  Fogler Library (1st-floor Info Commons)
    • Mon – Fri: 8:00am – 4:30pm
    • Weekends: Closed
  • Winter Break and Winter Session Support hours for phone, chat and email support (Eastern USA time zone)
    • Mon – Fri: 7:30am – 4:30pm
    • Weekends: Closed except for
    • Sat Dec 30th – 12:00pm-5:00pm
    • Sat Jan 6th – 12:00pm-5:00pm

Also visit the USM:IT Information Technology and Support Site for additional resources.

  • Media Services Phone Support and Hours: 207.581.2500
    • Monday – Thursday:  8:00 am – 8:00 pm
    • Friday: 8:00 am – 6:00 pm
    • Weekends: Closed