UMaine Information Technology’s goal is to offer the highest level of service possible to support the technology needs of UMaine students, faculty, and staff while maintaining a safe and healthy environment for all during the pandemic. To achieve that goal, on-campus IT support services have been modified for fall 2020. While walk-in support options are more limited this semester, we have measures in place to ensure that students and employees get the help they need when they need it.
Remote computer support – Although Walk-in computer support has been suspended until further notice, UMaine IT wants to assure you we are doing all we can to assist faculty, staff, and students remotely when possible and scheduling appointments for instances requiring onsite assistance. Contact 207.581.2506 to schedule an appointment for dropping-off or picking-up a computer.
Please note that the IT Help Desk is closed on Saturdays.
Help Desk, Fogler Library (1st-floor Info Commons)
- Walk-in Help Desk Hours of Operation:
- Mon – Fri: 8:00am – 4:30pm
- Weekends: Closed
Phone Support Hours – 207.581.2506
- Monday – Friday: 8:00 am to 4:30 pm
Media Services Support
- Phone Support and Hours: 207.581.2500
- Mon – Fri: 8:00 am – 6:00 pm
- Saturday – Sunday: Closed
All US: IT support: Via phone, Live Chat, or email.
Phone: 1-800-696-4357 (Phone or Chat preferred for CRITICAL issues)
IT Help Desk Summer Support Hours – Phone and Chat
(Starting May 9, 2021)
- Mon-Thurs: 8am – 8pm
- Friday: 8am – 5pm
- Saturday, Sunday: Closed
- Email Support:
UMS Account Info
Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-581-2506.