During these unprecedented times, UMS IT has taken precautionary measures to protect the UMaine community. On 3/18/20 IT began assisting faculty and staff remotely when possible and scheduling appointments for instances requiring onsite assistance. Contact 207.581.2506 and leave a voicemail to schedule an appointment for dropping-off or picking-up a computer.

UMaine IT wants to assure you we are doing all we can to assist faculty, staff, and students. 

You can reach us:

Due to the health situation we are not taking phone calls. You can call and leave a voicemail message for a call-back. Otherwise please use Live Chat or email.  
New Support Hours – April 15, 2020 to July 31, 2020

  • Monday – Friday, 8 am – 8 pm
  • Saturday, 10 am – 6 pm
  • Sunday, 10 am – 6 pm

Eastern Timezone

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Phone: 207.581.2506 (voicemail only)


Form to Submit an IT Ticket

University Tools for Remote Work and Teaching

Remote Assistance via Teamviewer

As routine academic functions and business operations have been impacted due to the COVID-19 pandemic, this resource guide serves to inform members of the UMS Community on services and options to complete work from off-campus.

Instructional Continuity: Preparing to Teach Remotely

Novel Coronavirus Community Updates


Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-581-2506.