ATTENTION: macOS - Monterey Information

Apple recently released a new Operating System named Monterey (12.0)

UMS IT has now made available macOS Monterey for managed devices to self-upgrade via Apple Software Updates or the Apple AppStore. Unmanaged devices are also encouraged to self-upgrade to macOS Monterey if their device is on an unsupported version of macOS. Users will have the option to install and upgrade their Apple Mac device to the latest operating system before it becomes fully recommended in the Spring. 

Read More Here

Campus Resources

UMaine Information Technology’s goal is to offer the highest level of service possible to support the technology needs of UMaine students, faculty, and staff while maintaining a safe and healthy environment for all during the pandemic. To achieve that goal, on-campus IT support services have been modified for fall 2021. While walk-in support options are more limited this semester, we have measures in place to ensure that students and employees get the help they need when they need it. 

Please check out UMaine Keep Learning and IT Resources and Tools for information on how to complete remote work, teaching, and learning.

Computer Support – UMaine IT wants to assure you we are doing all we can to assist faculty, staff, and students remotely when possible and scheduling appointments for instances requiring onsite assistance. Contact 207.581.2506 to schedule an appointment for dropping-off or picking-up a computer.

IT Help Desk Hours

  • Summer  Walk-in Support Hours:  Fogler Library (1st-floor Info Commons)
    • Mon – Fri:  8:00am – 4:30pm
    • Saturday/Sunday: Closed
  • Summer 2022 (May 8th – Mid August)
    Support hours for phone, chat and email support (Eastern USA time zone)
    • Monday – Friday – 7:30am to 6:00pm
    • Saturday/Sunday: Closed

Chat Now With a Support Agent

  • Media Services Phone Support and Hours: 207.581.2500
    • Mon – Fri:  8:00 am – 4:30 pm
    • Saturday – Sunday: Closed

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-581-2506.


 

 

 

You can access Brightspace tutorials and information in a self-paced course.

Requires login using your UMS Account