ATTENTION: macOS - Monterey Information

Apple recently released a new Operating System named Monterey (12.0)

UMS IT is recommending that university-owned Mac devices NOT BE UPGRADED to Monterey at this time due to known issues with the operating system. Although steps have been taken to prevent the upgrade from installing on UMS IT managed devices, we cannot prevent the install on unmanaged devices. 

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IT Help Desk Hours

  • Walk-in Support Hours:  Fogler Library (1st-floor Info Commons)

    • Mon – Thurs:  8:00am – 8:00pm
    • Friday: 8:00am – 5:00pm
    • Saturday: Closed
    • Sunday: 1:00pm – 5:00pm
  • Phone and Live Chat Hours – 207.581.2506
    • Mon- Thurs: 8:00am – 7:30pm
    • Friday: 8:00am – 5:00pm
    • Saturday: Closed
    • Sunday: Closed


Chat Now With a Support Agent

  • Media Services Phone Support and Hours: 207.581.2500
    • Mon – Thurs:  7:30 am – 8:00 pm
    • Friday:  7:30 am – 6:00 pm
    • Saturday – Sunday: Closed

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-581-2506.

Campus Resources

UMaine Information Technology’s goal is to offer the highest level of service possible to support the technology needs of UMaine students, faculty, and staff while maintaining a safe and healthy environment for all during the pandemic. To achieve that goal, on-campus IT support services have been modified for fall 2021. While walk-in support options are more limited this semester, we have measures in place to ensure that students and employees get the help they need when they need it. 

Please check out UMaine Keep Learning and IT Resources and Tools for information on how to complete remote work, teaching, and learning.

Remote computer support – Although Walk-in computer support has been suspended until further notice, UMaine IT wants to assure you we are doing all we can to assist faculty, staff, and students remotely when possible and scheduling appointments for instances requiring onsite assistance. Contact 207.581.2506 to schedule an appointment for dropping-off or picking-up a computer.




You can access Brightspace tutorials and information in a self-paced course.

Requires login using your UMS Account