ATTENTION

During these unprecedented times, UMS IT has taken precautionary measures to protect the UMaine community. On 3/18/20 IT began assisting faculty and staff remotely when possible and scheduling appointments for instances requiring onsite assistance. Contact 207.581.2506 and leave a voicemail to schedule an appointment for dropping-off or picking-up a computer.

UMaine IT wants to assure you we are doing all we can to assist faculty, staff, and students. 

You can reach us:

Due to the health situation we are not taking phone calls. You can call and leave a voicemail message for a call-back. Otherwise please use Live Chat or email.  
 
New Support Hours – April 15, 2020 to June 30, 2020

  • Monday – Friday, 8 am – 8 pm
  • Saturday, 10 am – 6 pm
  • Sunday, 10 am – 6 pm

Eastern Timezone

 
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Phone: 207.581.2506 (voicemail only)

Email: help@maine.edu

Form to Submit an IT Ticket

https://Itsupport.maine.edu

University Tools for Remote Work and Teaching

Remote Assistance via Teamviewer

As routine academic functions and business operations have been impacted due to the COVID-19 pandemic, this resource guide serves to inform members of the UMS Community on services and options to complete work from off-campus.

Instructional Continuity: Preparing to Teach Remotely

Novel Coronavirus Community Updates

Attention

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-581-2506.