Urgent Apple Security Update

Apple has released an emergency security update to address a vulnerability in which spyware could be installed on an iPhone or other Apple device without having to click on a malicious link. Once installed, the spyware can then eavesdrop on or steal data from the device. All of Apple’s operating systems, including those for iPads, Macs and Apple Watches, are vulnerable. 

What this means if you are using an Apple device

On September 15, UMS IT will push an Apple security update to all University-owned and managed devices that are on macOS version 10.15 and higher as well as iOS 14 devices.  

We strongly advise users of unmanaged Apple devices to also immediately update their devices. For instructions on how to update your device and more information on the release, visit the Apple Security Updates page: https://support.apple.com/en-us/HT201222

For more information about the vulnerability and security update visit: https://www.cnet.com/tech/services-and-software/apple-ios-14-8-pegasus-security-fix-iphone-uers-urged-to-update-immediately/

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the IT Support Center at 207-581-2506.

Fall 2021 Return to Campus Resources

UMaine Information Technology’s goal is to offer the highest level of service possible to support the technology needs of UMaine students, faculty, and staff while maintaining a safe and healthy environment for all during the pandemic. To achieve that goal, on-campus IT support services have been modified for fall 2021. While walk-in support options are more limited this semester, we have measures in place to ensure that students and employees get the help they need when they need it. 

Please check out UMaine Keep Learning and IT Resources and Tools for information on how to complete remote work, teaching, and learning.

Remote computer support – Although Walk-in computer support has been suspended until further notice, UMaine IT wants to assure you we are doing all we can to assist faculty, staff, and students remotely when possible and scheduling appointments for instances requiring onsite assistance. Contact 207.581.2506 to schedule an appointment for dropping-off or picking-up a computer.

IT Help Desk Hours

  • Walk-in Support Hours:  Fogler Library (1st-floor Info Commons)

    • Mon – Thur:  8:00am – 8:00pm
    • Friday: 8:00am – 5:00pm
    • Saturday: Closed
    • Sunday: 1:00pm – 5:00pm
  • Phone and Live Chat Hours – 207.581.2506
    • Mon-Thurs: 7:30am – 7:30pm
    • Friday: 7:30am – 5pm
    • Saturday: Closed
    • Sunday: Closed

   

Chat Now With a Support Agent

  • Media Services Phone Support and Hours: 207.581.2500
    • Mon – Thurs:  7:30 am – 8:00 pm
    • Fri:  7:30 am – 6:00 pm
    • Saturday – Sunday: Closed

 

 

 

You can access Brightspace tutorials and information in a self-paced course.

Requires login using your UMS Account