Services

IT Support Center – 130 Fogler Library

207.581.2506  or  800.696.4357

help@maine.edu

  • UMS account (MaineStreet, Brightspace, maine.edu email) 
  • PrintFromAnywhere
  • Software Support
  • Remote Assistance

Media Services Support

207.581.2500

  • Classroom Technology equipment support
  • Training and equipment orientation
  • Assist with connecting laptops to classroom equipment
  • Troubleshoot classroom equipment issues
  • Zoom Assistance

IT Computer Labs

(Macintosh and Windows) are located in the  Fogler Library. The public clusters cannot be scheduled or reserved, but they offer a variety of popular software packages for walk-in use.

Computer Repair

UMaine IT Support is limited in the amount and type of support that we can provide for any non-University-owned equipment as follows:

  • Review steps and processes needed to accomplish tasks or install university applications that you perform
  • Identify locations for you to review that may contain errors or logging information on failures
  • Assist you in getting you connected to university networks or VPN (virtual private networks) when needed
  • Please understand that we cannot perform this work for you

Another potential resource for you as a Mac owner is the UMaine Bookstore as they have an Apple Certified technician on staff and can perform tasks for users with non-University-owned Mac computers at 207.581.1728.

If you require limited guidance on items to check that might get you past this error, please reply to this email so that we can schedule a time to connect with you.

IT Training Resources

ittraining@maine.edu

Online Technology Support Training resources (Blackboard, MaineStreet, Marketplace, Google Apps…)

MaineCard Service Center –  Hilltop

207.581.CARD or 207.581.2273

um.mainecard@maine.edu

MaineCard is the only card you will need to access facilities, services and optional spending accounts while on campus! Optional spending accounts include

Dining Funds and Black Bear Bucks.

Center for Innovation in Teaching & Learning (CITL) – Fernald Hall

207.581.3333

Provides support to campus educators teaching at UMaine on campus approved classroom technologies