door lock assistance

24/7 assistance is available to keep our students safe and secure.

report a lock issue

Residence Hall Locks

At UMaine, your safety is our priority. Our residence halls use Assa Abloy IN120 smart locks, which connect via Wi-Fi and are battery-powered — so they’ll keep working even during a power or Wi-Fi outage. Access your hall and room anytime using your Mobile MaineCard right from your phone.

Just got your MaineCard? Give it a few minutes to activate.

  • Activation time: It can take up to 10 minutes for your door lock to recognize your card after it’s issued.
  • First try = red light: Totally normal. Wait 30–60 seconds, then try again. You should see green.
  • Busy times (like move-in): Lock updates can take up to 20 minutes due to high system usage.

Frequently Asked Questions


I locked myself out, what do I do?

You have lock out help available to you 24/7!

During Business Hours (M-F, 8:00 am–4:30 pm):
Call Residence Life at 207.581.4801 or visit the office at Room 311 in the Memorial Union.

In the Evening (7:00–Midnight):
Reach out to your friendly Resident Assistant (RA) right in your hall.

Overnight (Midnight–8:00 am): Call UMPD at 207.581.4040 for 24/7 support.

My lock isn’t opening my door, what do I do?

If you have a roommate and their Mobile MaineCard is working on the door properly, then it’s most likely an issue with your Mobile MaineCard. Please visit the MaineCard Office for troubleshooting assistance.

1. If the issue seems to be a lock malfunction or dead battery, contact your Resident Assistant first so they can let you in.

2. To report door lock issues, please call (207) 581-4371 between the hours of 8:00 am to 4:30 pm and our Tech Services team will be dispatched to assist with your door lock.

3. If you cannot reach someone by phone, please email aux.support@maine.edu with your Hall, Room Number, Name and Phone Number and that will create a ticket straight into our queue.

I lost my phone and cannot access my room – what do I do?

Contact your Resident Assistant to gain access to your room or contact the University of Maine Police Department at (207) 581-4040 if you are locked out. They are available 24 hours, 7 days a week.

Once in your room, report your lost phone to the UMPD immediately so that access can be shut off to your residence hall and room, meal plans, Black Bear Bucks, and Meal Plan Dollars account to the New Balance Recreation Center, and your UMaine Library account at Fogler.

Lock icon Still having lock issues?

Alert Auxiliary Enterprises Tech Services by sending an email to aux.support@maine.edu.

Questions?

Email aux.support@maine.edu.