UMS-IT System Maintenance – Impacting Account & Password Management, Saturday – Jan-10, 8pm – 10pm: Access to these tools is unavailable during this scheduled maintenance.
Student Resources
IT Support Hours
Phone – Email- Live Chat Support Hours
- Sunday: Closed
- Monday – Thursday: 7:30am – 6:00pm
- Friday: 7:30am – 5:00pm
- Saturday: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Winter Break Walk-in Support Hours: Fogler Library (1st-floor Info Commons)
- Sunday: 1:00pm – 5:00pm
- Monday – Friday: 8:00am – 4:30pm
- Saturday: Closed
- Tuesday, January 6: Closed (Phone, Chat, and Email support available)
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Media Services Phone Support and Hours: 207.581.2500
- Monday – Friday: 8:00am – 4:30pm
- Saturday – Sunday: Closed
- UM Classroom Orientation Appointment: In preparation for the Spring 2026 semester, the UMaine Media Services team is offering guided in-room classroom technology and equipment orientation sessions for those wishing to familiarize themselves with the technology and equipment in a classroom(s) you are scheduled to use.
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
UMS Account Support Information
Your UMS Account
Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.
MFA
What is MFA?
How do I enroll in MFA?
What do I do after I have enrolled?
What are backup codes? Yes, you do need them.
How do I set up my Mobile MaineCard?
**Do not remove DUO from your device. You will not be able to access your account if you do.**
Mobile MaineCard
How do I set up my Mobile MaineCard?
The MaineCard Office is the best resource for most issues with adding the Mobile MaineCard to your mobile wallet.
The IT Help Desk is the best resource for DUO/MFA.
Wireless and Student Printing
Connect to Wireless
When connecting to wireless on campus, please connect to MyResNet if you are connecting in the Residence Halls, and to Eduroam every else on campus. This provides you with the best network connectivity for your needs at UMaine.
How do I connect to Eduroam? Windows, Mac, Android/iOS
How do I connect to MyResNet?
Academic Learning Essentials
iClicker
Students:
You will need to create an account and register your course with iClicker Student. Please follow the instructions found on our iClicker document.
Check out the iClicker Student Support Portal for further help. This page provides information that can help you get the most out of the iClicker Student app.
BrightSpace & Kaltura Support for Students
BrightSpace & Kaltura Support for Students
Please see us at our walkup desk at Fogler Library for questions and support with BrightSpace & Kaltura. The links below are for some of the common topics that students run into.
