New Service Provides Notifications On Service Outages? UMS IT has launched a new opt-in feature to deliver real-time outage notifications (Zoom, Google, etc.) straight to your text or email.

[Opt-In Now] | [Watch this 1-Minute Video to see how.]

Student Resources

IT Support Hours

Phone – Email- Live Chat: Fall Semester Support Hours

  • Sunday: Closed
  • Monday – Thursday: 7:30am – 6:00pm
  • Friday: 7:30am – 5:00pm
  • Saturday: Closed

Fall Semester Walk-in Support Hours: Fogler Library (1st-floor Info Commons)

  • Sunday: 1:00pm – 5:00pm
  • Monday – Thursday: 8:00am – 8:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed

Media Services Phone Support and Hours: 207.581.2500

  • Monday – Thursday:  8:00am – 8:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday – Sunday: Closed

UMS Account Support Information

Your UMS Account

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.

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MFA

What is MFA?
How do I enroll in MFA?
What do I do after I have enrolled?
What are backup codes? Yes, you do need them.
How do I set up my Mobile MaineCard?
**Do not remove DUO from your device. You will not be able to access your account if you do.**

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Mobile MaineCard

How do I set up my Mobile MaineCard?
The MaineCard Office is the best resource for most issues with adding the Mobile MaineCard to your mobile wallet.
The IT Help Desk is the best resource for DUO/MFA.

Academic Learning Essentials

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MaineStreet

This link provides access videos and FAQs for students and employees on self-service functions within Campus Solutions.

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Microsoft Office 365

Microsoft Office 365 is a suite of productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, and OneDrive.

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Zoom Resources

All students have a Zoom Pro account. Whether you are taking classes or joining meetings, you will want to get familiar with our web conferencing tool. It is important to login and connect to Zoom using the UMSID/Password account.

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Math Placement Exam

Information about and pertaining to the Math Placement Exam.

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Adobe Express

Adobe Express is an all-in-one web and mobile content creation app. It simplifies features from professional Adobe software (like Photoshop, Illustrator, and Premiere Pro) into an accessible platform, enabling individuals, students, small businesses, and social media creators to quickly and easily produce high-quality visual content.

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iClicker

Students:
You will need to create an account and register your course with iClicker Student. Please follow the instructions found on our iClicker document. 
 
Check out the iClicker  Student Support Portal for further help. This page provides information that can help you get the most out of the iClicker Student app.

Remote Computer Labs


Login to remote computers and use applications offered for a large variety of licensed software provided by the campus.

UMaine Software Downloads


The university provides software for students to use while attending the University of Maine. Please see our software page for more details by clicking in the box.

BrightSpace & Kaltura Support for Students

BrightSpace & Kaltura Support for Students

Please see us at our walkup desk at Fogler Library for questions and support with BrightSpace & Kaltura. The links below are for some of the common topics that students run into.

Kaltura How To Guides

Using Kaltura Capture for BrightSpace and Personal Recordings
How Do I Download my Kaltura Videos
Kaltura: How Do I Find Videos and Content
Kaltura: Interface Comparison between V2 and V7 Media Players

Kaltura Support Guides


Kaltura Overview
Video Will not Play
Kaltura Capture Camera Freezing on Mac
Trouble Accessing or Embedding Kaltura Videos

Brightspace

BrightSpace Support

Access your courses here or through the icon in the UMS Campus Portal. All courses are inactive and not visible prior to the start of the semester unless an instructor specifically makes it available in advance.