The UMS-IT LiveChat Support Chat Service will be temporarily unavailable from Fri-July-04 through Sun-July-06 for scheduled service provider maintenance. Please use phone or email to request support or report issues.

Student Resources

IT Support Hours

Phone – Email- Live Chat: Summer Break Support Hours

  • Sunday: Closed
  • Monday – Thursday: 8:00am – 6:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed
  • Friday, July 4th: Closed

Summer Break 2025 Walk-in Support Hours: Fogler Library (1st-floor Info Commons)

  • Sunday: Closed
  • Monday – Friday: 8:00am – 4:30pm
  • Saturday: Closed
  • Friday, July 4th: Closed

Media Services Phone Support and Hours: 207.581.2500

  • Monday – Friday:  8:00am – 4:00pm
  • Saturday – Sunday: Closed
  • Friday, July 4th: Closed

UMS Account Support Information

Your UMS Account

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.

MFA

What is MFA?
How do I enroll in MFA?
What do I do after I have enrolled?
What are backup codes? Yes, you do need them.
How do I set up my Mobile MaineCard?
**Do not remove DUO from your device. You will not be able to access your account if you do.**

Mobile MaineCard

How do I set up my Mobile MaineCard?
The MaineCard Office is the best resource for most issues with adding the Mobile MaineCard to your mobile wallet.
The IT Help Desk is the best resource for DUO/MFA.

Wireless and Student Printing

Connect to Wireless

When connecting to wireless on campus, please connect to MyResNet if you are connecting in the Residence Halls, and to Eduroam every else on campus. This provides you with the best network connectivity for your needs at UMaine.

How do I connect to Eduroam? Windows, Mac, Android/iOS
How do I connect to MyResNet?

PaperCut Student Printing

Student Printing Funds: You are issued a $16.00 credit that your student printing is charged to. You start with a balance of $0.00 and your funds have been depleted when your balance reaches -$16.00. Your printing would be charged to your Black Bear Bucks at that time. You can view your balance through eAccounts on the Campus Portal or the eAccounts App on your mobile device.

You can print to any student accessible Xerox Unit on campus with the PaperCut printing client.
Printer Locations: Bennett Hall, DPC, Ferland EEDC 1st&2nd Floor, Fogler Library, Hilltop Dining, Memorial Union 2nd Floor, Neville Hall, Nutting Hall, Shibles Hall, Williams Hall, and York Dining.

Academic Learning Essentials

MaineStreet

This link provides access videos and FAQs for students and employees on self-service functions within Campus Solutions.

Brightspace

BrightSpace Support

Access your courses here or through the icon in the UMS Campus Portal. All courses are inactive and not visible prior to the start of the semester unless an instructor specifically makes it available in advance.

Zoom Resources

All students have a Zoom Pro account. Whether you are taking classes or joining meetings, you will want to get familiar with our web conferencing tool. It is important to login and connect to Zoom using the UMSID/Password account.

Math Placement Exam

Information about and pertaining to the Math Placement Exam.

iclicker image

iClicker

Students:
You will need to create an account and register your course with iClicker Student. Please follow the instructions found on our iClicker document. 
 
Check out the iClicker  Student Support Portal for further help. This page provides information that can help you get the most out of the iClicker Student app.

Remote Computer Labs

Login to remote computers and use applications offered for a large variety of licensed software provided by the campus.

UMaine Software Downloads

The university provides software for students to use while attending the University of Maine. Please see our software page for more details by clicking in the box.

Kaltura Support for Students

Kaltura Support for Students

Please see us at our walkup desk at Fogler Library for questions and support with Kaltura. The links below are for some of the common topics that students run into.

Kaltura How To Guides

Using Kaltura Capture for BrightSpace and Personal Recordings
How Do I Download my Kaltura Videos
Kaltura: How Do I Find Videos and Content
Kaltura: Interface Comparison between V2 and V7 Media Players

Kaltura Support Guides


Kaltura Overview
Video Will not Play
Kaltura Capture Camera Freezing on Mac
Trouble Accessing or Embedding Kaltura Videos

Additional Student Support Information

BlackBear Safe

Black Bear Safe is a free application members of the campus community use providing quick and easy access to on-campus safety and other resources. Now available for both the Orono and Machias campuses.
Call 911
Mobile BlueLight
Friend Walk or Virtual Walk Home
Emergency Notifications
Campus Groups
…..much more

Emergency Notifications

Click here to manage your emergency notifications. The types of notifications you receive, and how/where you receive them.

Equipment Reservations – Fogler Library Circulation Desk

Fogler Library has AV equipment that may be loaned out to Students, Staff, and Faculty.  Items for check out include Computers, Projectors, Microphones, PA Systems, Digital Cameras, Digital Audio Recorders, and more. 
– Loan Policy 3-day loan period
– UM System students, faculty, and staff only
– Valid UM System ID required for checkout
Contact Fogler Library Circulation Desk @ 207.581.1666