Welcome to Faculty Tech Support

Faculty Tech Support is located at Fernald Hall and online (mostly online).  The staff of CITL supports faculty members using new technologies in online, blended, or live classes. Specifically, we can help faculty who are first learning to use or experiencing problems with the following (each link leads to support documents and tutorials):

  • Brightspace
  • Zoom for class-based web conferencing
  • iClicker Cloud in classrooms
  • Kaltura video capture and streaming
  • Google Workspace for Education (particularly in the context of teaching and learning)
  • Qualtrics for designing and delivering surveys

Note: All of our tutorials are available as Google Docs, which allows us to provide you with tutorials that are up-to-date. However, should Google Docs be inaccessible to you, please contact us at citl@maine.edu so we can assist you by providing you with the document in a format that is accessible to you.

Resources We Provide:

We have many resources you can explore on our CITL website. We encourage you to poke around the site and explore. Along with our tutorial pages in the menu on this page, we also provide:

  • Email Support (most popular) – citl@maine.edu
    • If you have a question feel free to email us. During business hours we have a very quick response time!
  • Phone Support – 207.581.3333
    • Got a question? Give us a call!
  • In-Person Consultations over Zoom
    • If your question can’t be addressed in an email, ask for a 15-30 mins consultation.
  • In-Office Consultation (by appointment ONLY)
    • Please contact us and arrange an appointment (upon support staff at location availability) ahead of time by emailing us at citl@maine.edu.

Also, be sure to explore our video tutorials on FAQs on our Tutorials Channel (requires login, opens in a new window)

Other Resources:

Please note that CITL is not able to assist with some system-wide and other services. Review the listings below for specific areas of support:

Mainestreet | Gmail password/account



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