Welcome to Faculty Support

Faculty Support is located on the 2nd floor of Fernald Hall. As there is no elevator, the support staff can arrange to meet your accommodation request by meeting with you on the first floor. Please contact us and arrange an appointment ahead of time by email us at citl@maine.edu or calling 207.581.3333 during office hours.

What We Do:

The staff of CITL support faculty members using new technologies in online, blended, or live classes. Specifically, we can help faculty who are first learning to use or experiencing problems with:

  • Brightspace
  • Google Workspace for Education (particularly in the context of teaching and learning)
  • Zoom for class-based web conferencing
  • Video Conferencing
  • i>Clickers/polling in classrooms
  • Kaltura video capture and streaming
  • Qualtrics for designing and delivering surveys

Note: All of our tutorials are available as Google Docs, which allows us to provide you with tutorials that are up-to-date. However, should Google Docs be inaccessible to you, please contact us at citl@maine.edu so we can assist you by providing you with the document in a format that is accessible to you.

Resources We Provide:

We have many resources you can explore on our CITL website. We encourage you to poke around the site and explore. Along with our tutorial pages in the menu on this page, we also provide:

  • Email Supportcitl@maine.edu
    • If you have a question feel free to email us. During business hours we have a very quick response time!
  • Phone Support – 207.581.3333
    • Got a question? Give us a call!
  • Consultations over Zoom
    • If your question can’t be addressed in an email, ask for a 15-30 mins consultation.
  • In-Person Consultation (by appointment)
    • Please contact us and arrange an appointment (upon support staff at location availability) ahead of time by email us at citl@maine.edu.

Also, be sure to explore our video tutorials on FAQs on our Tutorials Channel (requires login, opens in new window)

Other Resources:

Please note that CITL is not able to assist with some system-wide and other services. Review the listings below for specific areas of support:

Mainestreet | Gmail password/account
207.581.2506

WordPress
207.581.3743

E-Reserve
207.581.1661

Test Scoring and Course Evaluations
207.581.1313

Macmillan Representative Finder

Pearson Representative Finder

Wiley Representative Finder