What is Qualtrics?

Qualtrics is Web-based survey software available for use by all UMaine Faculty, Students and Staff to support teaching and research at UMaine. Surveys can be created and distributed by anyone with an HR-affiliation at the University of Maine or University of Maine at Machias (appointment, POI, etc.).

How do I access my Qualtrics account?

Anyone with a UMaine User ID and Password can visit the Qualtrics Login page and use the SSO (Single Sign-On) option with your UMaine User ID and Password. Please note that UMaine User IDs are always lower case and passwords are case sensitive.

How do I get a Qualtrics account?

If you are located at the University of Maine or University of Maine at Machias, your account is automatically created the first time you login.  If you need help with account creation or need access as a non-UMaine affiliate, please email UM/UMM Qualtrics Support. Please do not go to the public Qualtrics website and create a trial account – your surveys and data will not be accessible from your UMaine account and you will not have access to UMaine-branded graphics and templates.

How do I get help with or training on Qualtrics?

Qualtrics Support has a very robust help center.  Often, searching for the issue you are having from that site or within your preferred search engine will produce immediately useful results.

Qualtrics Learn includes a list of trainings and certifications – please note that we are currently experiencing technical difficulties with the Single Sign-On access at the University of Maine and UMaine Machias – we are working with the Qualtrics Team to fix this (Last Update: 07/09/2026). 

What if I have questions about Qualtrics?

Qualtrics will respond to support telephone calls or e-mail contacts based on the order they are received and relative importance as reasonably determined by Qualtrics. Phone or e-mail assistance from Qualtrics is available during their normal business hours, 7:00am – 7:00pm Mountain Time on weekdays (Monday – Friday), except holidays. Limited e-mail support is available after hours and weekends.