Nory Jones, Ph.D.

Nory B. Jones, Ph.D., is the Murphy Chair of Business and Professor of Business Information Systems at the University of Maine Business School. Dr. Jones received her Ph.D. from the University of Missouri with a focus on knowledge management, collaborative technologies, and diffusion of innovations. Her research and teaching include knowledge management, e-business, small business, cybersecurity, and technology innovation.


  • Ph.D., University of Missouri (2001)
  • MBA, University of Massachusetts (1984)
  • M.S., University of Idaho (1979)
  • B.A., University of Colorado Boulder (1976)

Teaching Areas

  • Information Systems & Technology for Business
  • Principles of Marketing
  • Electronic Commerce
  • Knowledge Management and Decision Support Systems
  • Creating and Capturing Value in the Digital Economy

Student Organizations

  • Faculty Adviser: Undiscovered Maine
  • Faculty Adviser: MBS Corps
  • Co-Adviser: MBS Women in Business
  • Co-Adviser: UMaine Student Veteran Association



Knowledge Transfer and Innovation By Nory B. Jones, John F. Mahon, © 2018 – Routledge, ISBN Paperback: 9781138712478, Hardback: 9781138712461 pub: 2018-04-06.

Peer Reviewed Journal Articles

Jones, N., Miles, P., and Beaulieu, T. (2021), “The value of social media advertising strategies on tourist behavior: A game-changer for small rural businesses”, Journal of Small Business Strategy, Special issue Rural Entrepreneurship, pp. 64-75, Volume 31, Issue 4. JSBS: Acceptance rate: 18%, Impact score: 2.03

Graham, C.M. and Jones, N. (2020), “Impact of IoT on geriatric telehealth”, Working with Older People, Vol. 24 No. 3, pp. 231-243., Emerald Journal – RG Impact: .34

Jones, N. B., & Graham, C. M. (2020). “Can the IoT Help Small Businesses?” Bulletin of Science, Technology & Society, 38(1-2), pp 3-12. Sage Journal

Graham, C. Matt and Jones, Nory (2019) “Impact of a Social Network Messaging App on Team Cohesiveness and Quality of Completed Team Projects in an Undergraduate Team Project”, Journal of Educational Technology Systems, Sage Publications, Vol 0, pp. 1-15.

Graham, C. Matt and Jones, Nory (2016) “Intelligent Virtual Assistant’s Impact on Technical Proficiency within Virtual Teams”, International Journal of Virtual and Personal Learning Environments, Volume 6, Issue 1.

Mahon, J. F. and Jones, N.B., 2016. “The Challenge of Knowledge Corruption in High Velocity, Turbulent Environments”, Journal of Information and Knowledge Management Systems, 46, (4): 508 – 523. Cited by 1. RG Journal Impact: 0.43.

Jones, N. and Graham, C. (2015) “Virtual Teams in Distance Education: Reflections from an MBA Class”, Journal of Business & Economic Policy, Vol. 2 No. 1. Cited by 4. Acceptance rate: 25-35%.

Jones, N., Borgman, R. and Ulusoy, E. (2015) “Impact of Social Media on Small Businesses”, Journal of Small Business and Enterprise Development, Vol. 22, Issue 4, pp. 611-632. Cited by 13. RG Journal Impact: 1.98

Jones, N. and Mahon, J. (2012) “Nimble Knowledge Transfer in High Velocity/Turbulent Environments,” Journal of Knowledge Management, Vol. 16 No. 5, pp. 7 – 14. Cited by 19. RG Journal Impact: 3.06

Remidez, H. and Jones, N. (2012) “Developing a Model for Social Media in Project Management Communications,” International Journal of Business and Social Science, Vol. 3 No. 3, pp. 33 – 36. Cited by 29. Acceptance rate: 25-35%.

Graham, C. and Jones, N. (2011) “Cognitive Dissonance Theory and Distance Education: Faculty Perceptions on the Efficacy of and Resistance to Distance Education,” International Journal of Business, Humanities and Technology, Vol. 1 No. 2, pp. 212-227, Citations: 1

Graham, C. and Jones, N. (2011) “Improving Business Performance with Web 2.0 Technologies,” Journal of Business Excellence, Vol. 2 No. 1, pp. 12-17.

Jones, N. and Khan, O. (2011) “Collaborative Systems and Internal Marketing Communications in Knowledge Transfer,” special issue Collaborative Technologies and Applications, International Journal of Collaborative Enterprise, Vol. 2 No. 1, pp. 57-74.

Khan, O. and Jones, N. (2011) “Harnessing Tacit Knowledge for Innovation Creation in MNEs: An Internal Social Network Approach,” Journal of International Business and Entrepreneurship Development, Vol. 5 No. 3, pp. 232 – 248.

Jones, N., Meadow, C. and Sicilia, M. (2009) “Measuring Intellectual Capital in Higher Education,” Journal of Information and Knowledge Management, Volume: 8 No. 2, pp. 113-136, Citations: 2

Jones, N. and Borgman, R. (2007) “An Exploratory Study on Knowledge Sharing, Information Technologies and Firm Performance,” OR Insight Journal, Vol. 20, pp. 10-21, Citations: 3

Jones, N., Golann, B, and Vollmers, G. (2006) “Exploring the Challenges of a Hybrid Distance Course,” Journal of Informatics Education Research, Communications of the Association for Information Systems, Vol. 8 No. 3, pp. 59-80, Citations: 1

Colburn, S. and Jones, N. (2006) “Derive the Best Tax Treatment for Computers and Software,” Practical Tax Strategies, Vol. 77 No. 4, pp. 216-222.

Jones, N., Golann, B. and Vollmers, G. (2006) “Using Web-Based Technologies in a Graduate Class To Develop an Entrepreneurship Knowledge Portal,” International Journal of Web-Based learning and Teaching Technologies, Vol. 1 No. 2, pp. 31-49, Citations: 1

Jones, N, Provost, D., and Pascale, D. (2006) “Developing a University Research Web-Based Knowledge Portal,” International Journal of Knowledge and Learning (IJKL), Vol. 2 No. 1/2, pp. 106-118, Citations: 13

Herschel, R. and Jones, N. (2005) “Knowledge Management & Business Intelligence: The Importance of Integration,” Journal of Knowledge Management, Vol. 9 No. 4, pp. 45-55.

Jones, N. and Kochtanek, T. (2004) “Success Factors in the Implementation of a Collaborative Technology and Resulting Productivity Improvements in a Small Business: An Exploratory Study,” Journal of Organizational and End User Computing, Vol. 16 No. 1, pp. 1-20, Citations: 17

Jones, N., Herschel, R., and Moesel, D. (2003) “Using Knowledge Champions to Facilitate Knowledge Management,” Journal of Knowledge Management, Vol. 7 No. 1, pp.49-63, Citations: 53

Jones, N. and Kochtanek, T. (2002) “Consequences of Web-Based Technology Usage,” Online Information Review, Vol. 26 No. 4, pp. 256-264, Citations: 9

Jones, N. and Laffey, J. (2001) “The Diffusion of Collaborative Technologies into a College Classroom,” Performance Improvement Quarterly, Vol. 13 No. 4, pp. 29-46, pp. 29-46, Citations: 10

Jones, N.B. and Rice, M. (2000) “Can Web-Based Knowledge Sharing Tools Improve the Learning Process in an MBA Consulting Class?,” Technology Horizons in Education, Vol. 27 (8), pp. 100-106 or online at Citations: 14

Jones, N. and Gibler, K. (1995) “Integrating TQM into Business Schools,” Chronicle of Continuous Quality Improvement, Vol. No pp.

Gibler, K. and Jones, N. “Putting TQM To Work For You”, Journal of Property Management

Peer Reviewed Book Chapters

Jones, N. (2015) “Knowledge transfer and knowledge creation in virtual teams“, Strategic Management and Leadership for Systems Development in Virtual Spaces, A book edited by Dr. Christian Graham, IGI Global:, For release in the Advances in IT Personnel and Project Management (AITPPM) Book Series, Series Editor: Sanjay Misra (Covenant University, OTA, Nigeria) and Ricardo Colomo-Palacios (Østfold University College, Norway. ISSN: 2331-768X

Sicilia, M., Lytras, M. and Jones, N. (2014) “Using Ontologies for Integrated Knowledge Management in Organizational Design and Engineering”, “Organization Design and Engineering: co-existence, cooperation or integration? Volume of original chapters”, edited by Rodrigo Magalhaes, PhD published by Palgrave Macmillan.

Jones, N. and Graham, C. (2012) Trends in Distance & Online Education, Learning Management Systems, Editor, Yefim Kats, IGI Global.

Jones, N. and Graham, C. (2010) Improving Hybrid Course Delivery in Distance Education with Emerging Technologies, Learning Management Systems Technologies and Software Solutions for Online Teaching: Tools and Applications, Chapter 14, pp. 239-258, Editor, Yefim Kats, IGI Global. Cited by 4.

Jones, N. and Khan. O. (2010) Using Web-Based Technologies and Communities of practice for Transformative Hybrid & Distance Education, Web-Based Learning Solutions for Communities of Practice, Chapter 12, pp. 156-166, Editor, Nikos Karacapilidis, IGI Global, Citations: 1

Jones, N. and Remidez, H. (2010) Business-to-Business Electronic Commerce” The Handbook of Technology Management, Volume 3, Chapter 29, Editor, Hossein Bidgoli. ISBN: 978-0-470-24950-5, John Wiley & Sons, Inc.

Sicilia, M., Lytras, M., and Jones, N. (2008) Ontologies for integrated Knowledge Management & Organizational Learning, Annals of Information Systems, KM & Organizational Learning, Editor, Bill King, Springer Publishing.

Jones, N. and Vollmers, G. (2008) Using Web-Based Technologies for Transformative Hybrid Distance Education, Web-Based Education and Pedagogical Technologies: Solutions for Learning Applications, Chapter III, pp. 37-55, Editor, Liliane Esnault, IGI Global, Citations: 1

Jones, N. and Gupta, J. (2005) Small Business Transformation Through Knowledge Management, In Encyclopedia of Information Science and Technology. Editor: Mehdi Khosrow-Pour, Information Resources Management Association.

Jones, N. & Kochtanek, T. (2005) Success Factors in the Implementation of a Collaborative Technology and Resulting Productivity Improvements in a Small Business: An Exploratory Study In Advanced Topics in Organizational and End User Computing, Volume 4, Editor: M. Adam Mahmood, Idea Group Publishing (IGP), Citations: 1

Jones, N. & Gupta, J. (2004) Transforming Small Businesses into Intelligent Enterprises Through knowledge Management, Chapter XIII: Intelligent Enterprises of the 21st Century, Editors: Jatinder N. D. Gupta, Sushil Kumar Sharma, Idea Group Publishing., Hershey, PA, Citations: 1

Jones, N. and Laffey, J (2002) How to Facilitate E-Collaboration and E-Learning in Organizations, in The ASTD E-Learning Handbook: Best Practices, Strategies, and Case Studies for an Emerging Field, pp. 250-262, Editor: Allison Rossett, McGraw-Hill, Citations: 2


Clark, Joe, Graham, C. Matt, and Jones, Nory (2017), “Information Systems and the Problem of Work: Protocol for a Systematic Review”, Submitted to 23rd Americas Conference on Information Systems, Americas Conference on Information Systems, AMCIS-0611-2017.R1, To be presented in August, 2017.

The Challenge of Knowledge Corruption in High Velocity, Turbulent Environments, John F. Mahon, Nory B. Jones, presented at the Eastern Academy of Management Meetings, Peru, June, 2015.

Faculty Perceptions on the Efficacy of Distance Education and Why are they still so Resistant? Graham, C.M. & Jones, N. The 2nd Annual New England Regional Sloan-C Conference presentation. Portland, ME. May 18th, 2011

“Strategies and Emerging Technologies for Improving Hybrid Course Delivery”, Jones, N. and Graham, C. First New England Regional Sloan-C Conference, October 30, 2009, Portland, ME.

“Developing Communities of Practice for effective Web-Based Distance Education, Jones, N. and Khan. O. 31st AMA International Collegiate Conference in New Orleans, March 2009.

“Enhancing Graduate School Marketing with Web Technologies,” Jones, N. Northeastern Association of Graduate Schools Conference, April 2005, New Haven, CT

“Using Dynamic Web-Based Technologies to Support Knowledge Management and Decision-Making in Small Businesses,” Jones, N. Decision Sciences Institute 2004 Annual Meeting, November 2004, Boston, MA

“Integrating Total Quality Management into Business Schools”, Jones, N.B. & K. M. Gibler, presented and published in the proceedings of the International Forum on Quality in Higher Education, Daytona Beach, FL, February, 1995, and the Eighth Annual Eastern Regional Competency-Based Education Consortium: Total Quality Education Conference, Wrightsville Beach, NC, March, 1995.

“Integrating Total Quality Management into the Marketing Curriculum”. Jones, NB & Gibler, KM Presented at the Mid-South Marketing Educators Conference, Long Beach, MS, April 7, 1994.


“Winn-Dixie: Responsiveness to Change: Case Study”; Jones, NB & Hanks, GW, Retailing Management, Barton Weitz, Irwin, 1992.