FAQs

You have questions? We have answers. Check out these most frequently asked questions. If you still have a burning question, email us at um.printing@maine.edu.

Ordering:

You can place your order directly through our website. To explore our available products, visit the Order Products page. If you require assistance or are looking for something more specialized, please contact our Customer Service team at um.printing@maine.edu, and we will gladly work to meet your needs.

Any person affiliated with the University of Maine System (eg., student, staff, faculty, alumni, college, organization or department), labor unions, or nonprofits groups.

Estimates are used to pre-plan your project. This can include the type of project, paper, or special finishing, and allows us to give clients an idea of pricing before the order is placed. We understand that budgeting for projects can be crucial and that’s why we help you discover your costs up front.

Lots of things can affect the final cost of your job (eg., quantity, paper, size, folding, finishing requests, installation).

We can help you pick the right paper for your print. Our shop uses Mohawk papers as our house preferred paper for its quality and price. However, we can source a wide variety of papers based on your project’s needs.

Yes. All jobs include a complimentary proof to confirm that there are no errors before your job is produced.

We are proud to be a certified G7 Master Printer, which lets our customers know that we can match colors across any printing device/machine. For example, all the UMaine branded colors will be consistent, regardless of paper used or which machine prints them. Any proofs released for review will be close to the final product. For digital proofs, bear in mind that computer monitors produce a brighter image because of back lighting. If you want to be certain about how it will look printed, we recommend asking to see a physical proof.

Turnaround times vary based on project complexity and time of the year. Our standard turnaround time for most jobs is 5–10 business days after the final proof is approved. If you are working within a specific deadline, inform us of that when you place your order.

Our shop accepts projects completed in Microsoft Office 365 (Word, Excel, PowerPoint), Microsoft Publisher, Adobe (InDesign, Illustrator, Photoshop, PDF), QuarkXPress, and high-quality images. Hard copies for copying or scanning are also accepted.

Canva designers: 

  • Provide “PDF print-ready” files as these can be adjusted if needed.
  • Do not supply PNG or JPG files. 
  • Share your project with proof.reader@maine.edu after placing your order.

You may be asked to supply your native files including photographs and fonts if they are needed. Native files include the final document as well as any supporting or linked items (e.g. PDF, images, fonts). Providing these items allow us to make changes if needed while maintaining the integrity of your project.

Native files include the final document as well as any supporting or linked items (e.g. PDF, images, fonts). Providing these items to us allows us to make changes if needed while maintaining the integrity of your project.

We prefer PDF files. If the file has color or items going off the edge of the page/design, please export your file with bleed.

Bleed in printing is the extra space around the edge of a printed piece that extends beyond the edge of the page. Bleed ensures that you don’t end up with while bars on the edges of your page.

Jobs printed in the last 5 years are archived and accessible to be reprinted. We can also assist you in making updates to your files, especially if you know the job number.

You can pay for jobs using department chartfields, cash, check, credit/debit cards or Black Bear Bucks. Any payment other than chartfields will be payed at pickup.

On-campus delivery is free. There is a fee for off-campus shipping.

Required elements on UMaine print jobs

For UMaine jobs, the official UMaine crest logo must be present on all print projects. Get information at UMaine’s Brand Toolbox.

We have most logos for UMaine departments, colleges and student organizations. You can find all logos at UMaine’s Brand Toolbox online.

The University of Maine System is required to include a non-discrimination notice in a wide variety of its publications to comply with federal regulations. Everyone is required to follow this regulation, irrespective of where publications are printed — whether at your campus print shop, an off-campus printing service, or from your desktop printer. If you have questions, please contact the Office of Equal Opportunity. You can find their contact information by clicking here: https://umaine.edu/eo/accessibility-umaines-commitment-to-people-with-disabilities/contact-eo/.

Both the full and short statements can be found here: https://umaine.edu/eo/disability-access/nondiscrimination-notices-for-umaine-publications.

Long statement:
Any department that distributes bulletins, announcements, publications, catalogs, application forms, or other recruitment materials that are made available to students, employees, applicants, or program beneficiaries must include the following non-discrimination notice in the publication. The full statement must be used in the majority of publications.

Short statement:
A short version of the statement may be used on postcards, posters and signage intended for display.

Learn about the requirements regarding UMaine fonts at UMaine’s Brand Toolbox.