Support

Please review our frequently asked questions for help with common inquiries. If you still have questions, please contact us.

Frequently asked questions

How long will my order take?
Most orders are processed within 48 hours of receipt at our lab.  We will confirm the receipt of your order. If you have not received your sequences 72 hours after we receive your order, please contact us.

When am I billed for services?
The DNA Sequencing Facility sends invoices once a month for the previous month’s sequencing. If your institution requires a purchase order number (or some other identifying number on the invoice), please be sure to include that on your completed order form.

How can I view my processed sequences?
Sequences are delivered as industry-standard text files and data files. There are several software packages available for viewing sequences; here are just a few:

4Peaks
Shows razor-sharp traces, auto-translates sequences, reads the most common sequence file formats, and displays sequence quality data. (Mac)
Chromas
View ABI-formatted automated sequencing files (Windows)
BioEdit
Biological sequence alignment editor (Windows)
Finch TV
Geospiza’s FinchTV is a popular way to view DNA sequence traces (Linux, Mac OSX, Windows, and Solaris)
Applied Biosystems
Applied Biosystems offers a range of free tools to facilitate your experimental design, data analysis, and data management. Click here for a list of these tools.
 

What resources are available for searching sequence?
There are a wide variety of sequencing databases available and many ways to search within and across sequencing databases. Here are a few resources we find useful:

GenBank
The NIH genetic sequence database.
Entrez
An integrated search and retrieval system that takes information from all of the databases at NCBI.
BLAST
A set of similarity search programs designed to explore all of the available sequence databases regardless of whether the query is protein or DNA.