Coronavirus (COVID-19) Financial Aid and Billing FAQs

In accordance with the most recent announcement by the University of Maine and the University of Maine System, the UMaine Financial Aid is committed to providing as much information to help students and families understand any potential financial impacts. Additional information regarding UMaine’s response to Coronavirus (COVID-19) can be found at

Please monitor this website frequently for important financial aid and billing updates.

Will I be able to contact the Financial Aid Office with questions?Per the March 17, 2020 updated from the University of Maine System Chancellor, the University of Maine Office of Student Financial Aid will transition all services to remote/online modes. As a result, our physical location in Wingate Hall will be closed until at minimum April 6, 2020.  Please see the information at the top of this page for the ways students and families can contact our office. (updated 3/18/2020 3:22pm)

What is the best way to contact a Financial Aid Advisor?

Financial Aid can be contacted via email at phone at 207.581.1324. In addition, beginning Friday, March 20th, we will also be available via our live website chat and Zoom advising appointments. Continue to monitor this website for additional information. (updated 3/18/2020 3:24pm)

Will my financial aid change since all of my classes are now online?

In general, a student’s financial aid eligibility will not change if there is no change in the total number of credits that they are enrolled for the spring 2020 semester.  (updated 3/11/2020 8:25pm)

Should graduate research assistants and graduate teaching assistants continue to report to work like other university employees? 

Graduate research and teaching assistants should communicate with their supervisors for further direction on remote work accommodations. (updated 3/18/2020 3:25pm)

Will I continue to be paid Federal Work-Study? 

UMS is implementing a plan to continue paying Federal Work Study students who have been actively employed in the last 6 weeks AND who are not able to work via remote arrangements.

Effective March 22, the next pay period start date, campuses of the University of Maine System will use an allowable method to pay qualifying Federal Work Study students.  Payment(s) will be processed via payroll in partnership with the Financial Aid Office for the final three full pay periods of the spring semester. Based on your earnings history, you may not reach the allowable maximum. In no case can a student’s earnings exceed the maximum allowable offer.

This provision, allowable by the U.S. Department of Education, is being exercised in the University of Maine System in order to provide relief to qualifying Federal Work Study students who are engaged in online classes this spring. Kindly note that based upon federal guidelines and institutional policy, Federal Work Study funding will cease when a student drops below 6 credit hours or if the entire award allotment has been earned.

Please note this information is subject to change pending additional guidance from the US Department of Education.

Students are strongly encouraged to follow these instructions to receive pay via direct deposit if you have not already done so.

Questions should be referred to financial aid counselors for assistance and guidance. (updated 3/19/2020 2:14pm)

Can I stay in the residence halls this semester?

Unless there are approved extenuating circumstances, students are expected to move out of their rooms. An exemption request form is available on the Student Life website. (updated 3/13/2020 8:39am)

I was supposed to Study Abroad for the spring 2020 semester and my program was either cancelled or I was required to leave my host country because of COVID-19 – how will my financial aid be affected?

The Office of Student Financial Aid is working closely with the Office of International Programs to identify all Study Abroad students affected by program cancellations and changes. Effected students will be handled on an individual basis to determine the potential effects on the student’s financial aid eligibility. (updated 3/11/2020 8:25pm)

Will there be adjustments to my bill for on-campus room and board charges?

In an effort to minimize financial impact on students and families, room and board adjustments for those students who have checked out with their Residence/Student Life Office will be posted to students’ accounts based on an effective date of March 13, 2020. To ensure room and board adjustments are processed timely, students are encouraged to contact their Residence/Student Life Office to complete proper check out. No other action is required to receive a room and board adjustment.

Adjustments will be posted to the students’ existing account and will reduce the amount owed. If the adjustment results in a credit balance, refunds will be processed and disbursed to students.

The room and board adjustment process is expected to be completed by March 31, 2020.

The University of Maine System recommends that students enroll in direct deposit to expedite receipt of refund dollars. In the event you are unable to participate in direct deposit, the University of Maine System recommends reviewing and updating your refund address on MaineStreet. (updated 3/17/2020 2:39pm)