Contacting the Office of Student Financial Aid

To best serve our students and align with recent public health advisories in relation to the Coronavirus (COVID-19) our office will be adjusting the way you can contact us as of Thursday, March 19, 2020. 

Email: Email us your questions at Make sure to use your email account for specific account information.

Live Website Chat: Click the “Chat with a Financial Aid Advisor” at the bottom of any page of our website to chat with an advisor about your general financial aid questions.

Schedule a Zoom Financial Aid Advising Session: Have some more in depth, specific questions about your financial aid?  Visit to schedule a 1-on-1 Zoom advising session with a financial aid advisor. 

Phone: Students and families are able to leave a voicemail message at 207.581.1324. Please allow 24 business hours for a call back or email response from a financial aid advisor.

Submitting Financial Aid Documentation: We strongly encourage students and families to use our electronic secure document upload at to submit all requested documentation.  Any documents submitted via mail may take additional processing time to receive as a result of the current Coronavirus (COVID-19) situation continues. 

Please note, students and families will be unable to visit our in person location at Wingate Hall, until at least April 6, 2020.  Please continue to monitor with updates to this information.

Contact Information

University of Maine
Office of Student Financial Aid
5781 Wingate Hall
Orono, Maine 04469-5781

Tel: 207.581.1324

Office Contact Hours:

Monday:   8:30 am – 4:30 pm
Tuesday:   9:30 am – 4:30 pm
Wednesday:   8:30 am – 4:30 pm
Thursday:   8:30 am – 4:30 pm
Friday:   8:30 am – 4:30 pm

Before you contact us, a note about privacy:

Family Educational Rights and Privacy Act — FERPA

The Family Educational Rights and Privacy Act, or FERPA, is a Federal law which protects the privacy of student education records. Once a student either turns 18 years of age or attends a school beyond the high school level, all education privacy rights transfer to the student. University of Maine employees can speak with a parent or guardian about the student’s personal information up until August 15th of the current year. After this date, a signed Student Consent to Release Information Form (PDF) is required in order to speak to anyone other than the student about the student’s personal information. Personal information includes: academic information such as the student’s schedule, instructors, grades, GPA, suspension, requests for official or unofficial transcripts, etc.; all financial aid information specific to the student; billing information and charges. The form must be signed by the student and must be filled out completely. Once the form is completed, submit it to the Office of Student Records either by mail at 5781 Wingate Hall, Room 100, Orono, Maine 04469-5781 or via fax at 207.581.3453.  Please note that the FERPA form is different than the HIPAA form which is a consent to release medical information.

Meet Our Staff

  • Connie Smith


  • Tiffany Butler

    Senior Associate Director

  • Jessica Hickernell

    Associate Director

  • Meredith Lee

    Assistant Director II

  • Lori Watson

    Assistant Director II

  • Amy MacDougall

    Assistant Director/Job Locator Coordinator

  • Amy Ross

    Assistant Director

  • Ashley Elliott

    Assistant Director

  • Derek Dubois

    Senior Data Analyst

  • Simon Ferland

    Senior Data Analyst

  • Jessica Devou

    Senior Staff Associate

  • Amy Coleman

    Senior Staff Associate

  • Candice Goyette

    Senior Staff Associate

  • Caryl Willette

    Financial Aid Specialist

  • Maci Volz

    Financial Aid Specialist

  • Souban Doualeh

    Graduate Assistant

  • Emma Brickman

    Graduate Assistant

  • Steven Doman

    Graduate Assistant

  • Mason Hepner

    Graduate Assistant