Contacting the Office of Student Financial Aid

In order to promote the health and safety of all University of Maine students, families, and staff, temporary protocols for financial aid services are being implemented beginning August 24th. Due to these new protocols, we will be limiting in-person services and providing additional, real-time assistance via alternative methods of communication.

Please use the following guide to determine the best way to contact us to get your questions answered:

  • Speak With A Financial Aid Advisor About Your Financial Aid
    • There are 3 options for contacting a financial aid advisor:
      1. Phone: We have financial aid advisors standing by at 207-581-1324 to assist you with all your questions. Students please ensure you have completed a Student Consent to Release Information Form in order for us to be able to release specific information to anyone other than the student.
      2. Zoom Advising: Schedule a Zoom Advising Appointment at umaine.edu/stuaid/advising OR stop by our Zoom Open Advising Hours each day from 9am to 3pm, Monday through Friday. Visit umaine.edu/stuaid/advising for more information.
      3. Email: Send us your questions at umfinaid@maine.edu using your @maine.edu email for specific account information.
  • Submit Documentation
    • There are two options for submitting financial aid documentation:
      1. Secure Document Upload: Snap a picture or scan your documents then electronically upload them to us at umaine.edu/stuaid/upload.
      2. Wingate Hall Financial Aid Drop-Box: If you need to drop off the physical form, please stop by our office in Wingate Hall and use the Secure Document Drop-Box.
  • Drop Off A Scholarship Check/Sign A Scholarship Check
    • Please call our office at 207-581-1324, to set up a specific time to drop off or endorse your Scholarship Check.
  • Make a Payment to Your Student Bill
    • Please visit the Bursar’s Office in Alumni Hall or call 207-581-1521 for assistance in making payments, setting up payment plans, questions with Student Health Insurance, or any other billing-related information.
  • Special Circumstances
    • If you have a special circumstance, please call our office phone at 207-581-1324, and a financial aid advisor will assist you with the appropriate next steps.

Contact Information

University of Maine
Office of Student Financial Aid
5781 Wingate Hall
Orono, Maine 04469-5781

E-mail: umfinaid@maine.edu
Tel: 207.581.1324

Office Contact Hours:

Monday:   8:30 am – 4:30 pm
Tuesday:   9:30 am – 4:30 pm
Wednesday:   8:30 am – 4:30 pm
Thursday:   8:30 am – 4:30 pm
Friday:   8:30 am – 4:30 pm

Before you contact us, a note about privacy:

Family Educational Rights and Privacy Act — FERPA

The Family Educational Rights and Privacy Act, or FERPA, is a Federal law which protects the privacy of student education records. Once a student either turns 18 years of age or attends a school beyond the high school level, all education privacy rights transfer to the student. University of Maine employees can speak with a parent or guardian about the student’s personal information up until August 15th of the current year. After this date, a signed Student Consent to Release Information Form (PDF) is required in order to speak to anyone other than the student about the student’s personal information. Personal information includes: academic information such as the student’s schedule, instructors, grades, GPA, suspension, requests for official or unofficial transcripts, etc.; all financial aid information specific to the student; billing information and charges. The form must be signed by the student and must be filled out completely. Once the form is completed, submit it to the Office of Student Records either by mail at 5781 Wingate Hall, Room 100, Orono, Maine 04469-5781 or via fax at 207.581.3453.  Please note that the FERPA form is different than the HIPAA form which is a consent to release medical information.

Meet Our Staff

  • Connie Smith

    Director

  • Tiffany Butler

    Senior Associate Director

  • Jessica Hickernell

    Associate Director

  • Meredith Lee

    Assistant Director II

  • Lori Watson

    Assistant Director II

  • Amy MacDougall

    Assistant Director/Job Locator Coordinator

  • Amy Ross

    Assistant Director

  • Ashley Elliott

    Assistant Director

  • Derek Dubois

    Senior Data Analyst

  • Simon Ferland

    Senior Data Analyst

  • Jessica Devou

    Assistant Director

  • Candice Goyette

    Senior Staff Associate

  • Caryl Willette

    Financial Aid Specialist

  • Maci Volz

    Financial Aid Specialist

  • Emma Brickman

    Graduate Assistant

  • Steven Doman

    Graduate Assistant

  • Mason Hepner

    Graduate Assistant