Frequently Asked Questions About UMaine Alerts SMS/Text Messaging

Answers to frequently asked questions about the SMS opt-in and opt-out process.

Question:
How do I opt-in to receive text messages from UMaine?

Answer:
As a message recipient, you can provide your text-enabled phone number to UMaine to input that information.

Question:
What happens after I sign up (opt-in) to receive text messages?

Answer:
After you sign up and we input your text-enabled phone number into the system, the Blackboard Connect service will automatically send a text message to your mobile phone to confirm your request.

Question:
What will the confirmation message say?

Answer:
The confirmation message will read the following:
UMaine Alerts: You are set to receive txt alerts per acct settings. For more info reply “HELP”. To opt out reply “STOP UM” Msg&data rates may apply.

Question:
What happens if I text reply “HELP”?

Answer:
If you text reply HELP, you will receive the following message:
Bb Connect notifications. Users receive relevant alerts. For more info
www.blackboardconnect.com/sms, sms@blackboard.com. To opt-out text STOP UM

Question:
From what number will these text messages originate?

Answer:
All confirmation text messages and subsequent alerts will come from 23177 or 63079. Please save these numbers and program them as UMaine so you can quickly recognize these numbers as the official sources of UMaine messages.

Question:
I did not receive a confirmation message. What happened?

Answer:
Please check with your mobile phone provider to find out if your device accepts text messages. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages. Message and data rates may apply.

Question:
I did not receive a confirmation message because my phone wasn¿t text enabled. I have since contacted my mobile phone provider to enable it. Do I need another confirmation message sent?

Answer:
No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts. However, you can check if you are opted-in by texting the word SUBSCRIBE to 23177 or 63079 and you will receive the following reply:
UMaine Alerts: This phone number has already been opted in. More info text reply “HELP” or “STOP UM” to opt-out

Question:
How do I opt-out?

Answer:
You may opt-out at any time by texting STOP UM” or QUIT UM” to 23177 or 63079, and you will receive the following reply:
UMaine Alerts: You are now confirmed to stop receiving text messages from UM.
More info, text reply “HELP” or go to www.blackboardconnect.com/sms.

Question:
What if I opted-out but later decide I would like to opt-in again?

Answer:
You may request to begin receiving text messages by texting SUBSCRIBE UM to 23177 or 63079.

Question:
Who pays for the text messages I receive on my phone?

Answer:
You are subject to all applicable messaging charges depending on your service provider. Standard message and data rates may apply.

Question:
If I change mobile phone providers but keep the same number, do I need to opt-in again?

Answer:
No. Once your phone number has been opted-in, it stays registered within the system.