WebTrac Online Registrations
WebTrac can be used to renew most membership types and lockers, enroll in activities, reserve a racquetball court, pay off balances due, check your visit history, update your contact information, view the transaction history on your account, and much more. You can browse as a guest (though the fees will probably not show correctly), log in if you have a customer record (AKA “Household”) in our database, or create a new Household.
How to Use WebTrac To Sign Online Liability Waivers, Enroll for Programs, Etc – Tutorial Video
How to Look Up Your User ID and Reset Your Password – Tutorial Video
UMaine Students, almost all UMaine employees, and anyone who has been a member at any time since August 2012 already have an automatically-generated WebTrac account. Please see “WebTrac Account” below for details.
Please review the instructions below, then click here for the WebTrac Online Service Center.
- WebTrac Account
- Basic Functions
- Online Liability Waiver for Day Pass Buyers (opens a new page)
- Renewing Memberships/Lockers
- Enrolling in Activities
- Reserving a Racquetball Court
- Checking Out
- Other Functions
UMaine Students, UMaine Employees, and anyone else who has been a member at any time since August 2012 should already have an automatically-generated account in our database, which already should have a WebTrac User ID and PW assigned to it. So, even if you don’t think you have an account, you might click Forgot Password to find out. If you do have an account, the system will immediately email both your user ID and a link to reset your password to whatever email address we have on file for you.
Your Default Login ID is your Household Email Address (see below).
If you are a UMaine Student or Employee , your Household Email Address is whatever the MaineCard office has on record as the Head of Household’s email address… usually this is their Maine Street email address (@maine.edu).
If you do not have a Student or Employee membership, your Household Email Address is whatever you gave us. If you can’t remember, contact us, look on one of your printed receipts, or click Forgot Password and try any/all of your email addresses. If you haven’t given us your email address yet, please call 581-1082 to do so.
Your Default Password is the Head of Household’s last name, USUALLY with the first letter capitalized and the rest in lowercase letters. You will be required to change it the first time you log in. If you can’t remember your password, then on the WebTrac home page, click Forgot Password.
If you need to create an account, you can do so by clicking Create an Account. If you get an error about a duplicate household, that means you already have an account with us (matched by name, birthdate, and/or email address). Use the Forgot Password function to recover access to that account.
Once you log in, you’ll see the buttons in the graphic at left.
If you click Update Account Details you’ll be prompted to update names, contact information, birth dates, etc. This is so we can reach you if we need to (we don’t share your info). Please note that certain Household Information is grayed-out because you cannot change it yourself. Other information will change back if you change it yourself – such as students’ and employees’ contact information – because we receive that information from the MaineCard office. You can also add new family members on this screen – remember, you can only add your spouse/partner and your legal dependents under the age of 26. You can’t add your parents, your siblings, or your neighbor’s kids.
Click View Shopping History to show all your transactions; you can filter by type and by date, and sort the list in several different ways. You can also get to this same screen from the top navigation bar (light blue)… choose My Account > History & Balances > My History.
Please remember to Log Out when you are done. The Logout link can be found at the top of the page, just above the words YOU ARE LOGGED IN! See top-left corner of the graphic at left.
Using the upper navigation bar, navigate to Search > Membership Renewal, or Search > Locker Renewal.
Select the membership and/or locker(s) you would like to renew by checking the box at the left. Note that any previous secondary memberships (spouse/children) will automatically be renewed along with the primary membership. Click Add to Cart.
Click “Proceed To Checkout” or, if you would like to do something else, click “Continue Shopping”.
From the WebTrac home page, you have a couple of choices. You can click on one of the category buttons shown below, or
You could also get there by using the upper navigation bar and navigating to Search > Activities > Activity Search.
Use the search boxes to further limit the results, or just scroll down to view the entire list.
Click on the green “plus sign” at the far left side of each activity in which you would like to enroll a member of your Household. (See screenshot below.) If there is more than one class available for the activity, the days and times will be listed in the descriptions. You can select more than one activity at a time.
Each time you click on a plus sign, a bar will appear at the very bottom of your web browser. After you have added every activity you would like to enroll someone in, go down there and click the click the “Add to Cart” button.
On the next page, you should see every member who is listed in your Household. Check the box for each class under the name of whichever member would like to join that class, and then click “Continue”.
On the next page you will be able to review all of the information for each class you enrolled in. If everything looks accurate, and if you’re done shopping, choose “Proceed to Checkout“.
Search > Racquetball Courts > RBall Court Search. Enter the date and time you’d like to start your search. The chart below will show you the next 3 open slots in each court after that date/time. Court 1 runs “on the hour”. Court 2 runs “on the half-hour”. Remember, if you approach the racquetball courts from the front of the building, Court 2 is the first court you’ll come to, not Court 1. Make sure you use the correct court! Notes: You can reserve a court up to a week in advance. Each household is allowed to reserve only one court, for one hour, per day.
Green time blocks are available, and if you click on the “plus sign” inside one of them, a bar will appear at the very bottom of your web browser with that time block listed. After you have added every time slot you would like to reserve, go down there and click the click the “Add to Cart” button. Choose the person who is reserving the court, then click “Continue”. A screen will come up with lots of things that look like they need to be filled out, but they don’t, just click “Continue”.
If you are finished, verify that your contact information is correct and then click “Proceed to Checkout“.
If you make a reservation and then decide not to play, please call 581-1082 to cancel your reservation. It’s only fair to other members to release your reservation if you’re not going to use it.
If you do not have a reservation but a reservable court is empty when you arrive, you are welcome to use it under the following conditions:
- In Racquetball Court 1, if it is :15 or more past the hour, you may play until the reserving party arrives.
- In Racquetball Court 2, if it is :45 or more past the hour, you may play until the reserving party arrives.
- When the reserving party arrives, please vacate the courts immediately and politely.
Remember, if you approach the racquetball courts from the front of the building, Court 2 is the first court you’ll come to, not Court 1. Make sure you use the correct court!
When you have selected all your renewals, enrollments, courts, etc and you have proceeded to checkout, verify that your billing information is correct and then click “Continue”. Enter your payment information. Your receipt will be emailed to you.
Please remember to Log Out when you are done. The Logout link can be found at the top of the page, just above the words YOU ARE LOGGED IN!
Click “My Account” in the top navigation bar to see all the available options.
- Changing credit/debit card assigned to monthly auto-pay memberships
- Viewing and Reprinting Receipts
- Paying Old Balances
- Printing Visit Reports
- Printing Household Roster/Calendar of Enrollments