WebTrac Online Registrations
The WebTrac Online Registration Portal can be used to reserve a bouldering/auto-belay time block at Maine Bound (see “Facility Reservations – Reserving a Climbing Time Block“, below), renew most membership types and lockers, enroll in activities, pay off balances due, check your visit history, update your contact information, view the transaction history on your account, and much more. You can browse as a guest (though the fees may not show correctly), log in if you have a customer record (AKA “Household”) in our database, or (after COVID restrictions are lifted) create a new Household.
WebTrac is an online service portal that is directly connected to our recreation management database. Anyone who had a customer record in our database as of August 31, 2020 already has an automatically-generated WebTrac login. There is one login per “household”, shared by all family members in that household.
- As of August 31, 2020, your Username is Username is most likely your primary email address that you have on file with us (such as, “firstname.lastname@example.org”) even if you have previously changed it. If you are not a UMaine student or employee and you change your email address in our system, this Username will not automatically change, but we can change it for you, on request. We cannot change your username if you are a UMaine student or employee as it is automatically set during our nightly data import.
- Your default Password is most likely your last name with the first initial capitalized (such as, “Smith”) even if you have previously changed it. You will be required to change your password the first time you log in.
If you have any difficulties logging in, your first step should be to click the Forgot Username or Reset Password button. Either of these buttons will send an email with your Username and a link to reset your password… but for this to work, you need to know (or guess) WHICH email address is listed as your primary email address in our database. Please be aware that it is much faster to call 581-1082 or 581-1794 to have your username or password reset for you than it is to email us, as that email address is only monitored by one staff member and replies will probably not be sent outside of business hours.
Please review the instructions below, then click here for the WebTrac Online Service Portal.
- Facility Reservations – Reserving and Cancelling a Time Block at Maine Bound
- WebTrac Account
- Basic Functions
- Renewing Memberships/Lockers
- Enrolling in Activities
- Checking Out
- Other Functions
- Online Liability Waiver for Day Pass Buyers (opens a new page)
Frequently Asked Questions:
- Reservations at the Rec Center are no longer necessary as of September 9, 2020.
- Reservations at Maine Bound are required.
- Reservations may be made as much as 2 days prior to the start of the time block, but no less than 15 minutes prior to the start of the time block.
- One reservation per family member per day.
- Cancellations can be done on WebTrac or by calling.
How to Reserve a Climbing Time Block: First, log into WebTrac. Then, in the light blue navigation bar at the top, click Search > Facility Reservations: Facility Search. Enter the date and time you’d like to start your search. Choose at least 4 for ‘Max Available Blocks to Display’. Choose Listing on the Display Option menu for the most compact view. Notes: Each family member is allowed to reserve only one time slot per day, no more than 48 hours in advance.
How to Cancel a Climbing Time Block: You can cancel your time slot reservation on WebTrac by clicking Search > Facility Reservations: Facility Cancellation. The process should be straightforward if you have used WebTrac previously. If you have any difficulty you may call 581.1082 (Rec Center) or 581.1794 (Maine Bound) during facility hours.
WebTrac is an online service portal that is directly connected to our recreation management database. Anyone who had a customer record in our database as of August 31, 2020 already has an automatically-generated WebTrac login. There is one login per “Household”, shared by all family members in that household. Your Username is Username is your primary email address that you have on file with us (such as, “email@example.com”) even if you have previously changed it. Your Password is your last name with the first initial capitalized (such as, “Smith”) even if you have previously changed it. You will be required to change your password the first time you log in.
So, even if you don’t think you have an account, you should click Forgot Password to find out, and enter your email address. If you have more than one email address, try them all. If you do have an account, the system will immediately email your Username, and a link to reset your password, to that email address.
Your Default Login ID is your Household Email Address (see below).
If you are a UMaine Student or Employee , your Household Email Address is whatever the MaineCard office has on record as the Head of Household’s email address… usually this is their Maine Street email address (@maine.edu).
If you do not have a Student or Employee membership, your Household Email Address is whatever you gave us. If you can’t remember, contact us, look on one of your printed receipts, or click Forgot Password and try any/all of your email addresses. If you haven’t given us your email address yet, please call 581-1082 to do so.
Your Default Password should be the Head of Household’s last name, with the first letter capitalized and the rest in lowercase letters. Please change it the first time you log in. If you can’t remember your password, then on the WebTrac home page, click Forgot Password… this is a quick way to both verify your Username and change your password.
After COVID restrictions are lifted, if you believe that you need to create an account in our database, you can do so by clicking Create an Account. If you get an error about a duplicate household, that means you already have an account with us (matched by name, birth date, and/or email address). Use the Forgot Password function to recover access to that account.
How to Look Up Your User ID and Reset Your Password – Tutorial Video
Once you log in, you’ll see the buttons in the graphic at left.
If you click Update Account Details you’ll be prompted to update names, contact information, birth dates, etc. This is so we can reach you if we need to (we don’t share your info). Please note that certain Household Information is grayed-out because you cannot change it yourself. Other information will change back if you change it yourself – such as students’ and employees’ contact information – because we receive that information from the MaineCard office. You can also add new family members on this screen – remember, you can only add your spouse/partner and your legal dependents under the age of 26. You can’t add your parents, your siblings, or your neighbor’s kids.
Click View Shopping History to show all your transactions; you can filter by type and by date, and sort the list in several different ways. You can also get to this same screen from the top navigation bar (light blue)… choose My Account > History & Balances > My History.
Please remember to Log Out when you are done. The Logout link can be found at the top of the page, just above the words YOU ARE LOGGED IN! See top-left corner of the graphic at left.
Racquetball Courts (not currently available to use or reserve): This is the same process as the Rec Center Workout and Maine Bound Climbing reservations processes. First, log into WebTrac. Then, in the light blue navigation bar at the top, click Search > Facility Reservations: Facility Search. Enter the date and time you’d like to start your search. Court 1 runs “on the hour”. Court 2 runs “on the half-hour”. Remember, if you approach the racquetball courts from the front of the building, Court 2 is the first court you’ll come to, not Court 1. Make sure you use the correct court! Notes: Each household is allowed to reserve only one court, for one hour, per day.
Green time blocks are available, and if you click on the “plus sign” inside one of them, a bar will appear at the very bottom of your web browser with that time block listed. After you have added every time slot you would like to reserve, go down there and click the click the “Add to Cart” button. Choose the person who is reserving the court, then click “Continue”. A screen will come up with lots of things that look like they need to be filled out, but they don’t, just click “Continue”.
If you are finished, verify that your contact information is correct and then click “Proceed to Checkout“.
Racquetball Court Etiquette:
If you make a reservation and then decide not to play, please call 581-1082 to cancel your reservation. It’s only fair to other members to release your reservation if you’re not going to use it.
If you do not have a reservation but a court is empty when you arrive, you are welcome to use it under the following conditions:
- In Racquetball Court 1, if it is :15 or more past the hour, you may play until the reserving party arrives.
- In Racquetball Court 2, if it is :45 or more past the hour, you may play until the reserving party arrives.
- When the reserving party arrives, please vacate the courts immediately and politely.
Remember, if you approach the racquetball courts from the front of the building, Court 2 is the first court you’ll come to, not Court 1. Make sure you use the correct court!
Using the upper navigation bar, navigate to Search > Membership Renewal, or Search > Locker Renewal.
Select the membership and/or locker(s) you would like to renew by checking the box at the left. Note that any previous secondary memberships (spouse/children) will automatically be renewed along with the primary membership. Click Add to Cart.
Click “Proceed To Checkout” or, if you would like to do something else, click “Continue Shopping”.
From the WebTrac home page, you have a couple of choices. You can click on one of the category buttons shown below, or
You could also get there by using the upper navigation bar and navigating to Search > Activities > Activity Search.
Use the search boxes to further limit the results, or just scroll down to view the entire list.
Click on the green “plus sign” at the far left side of each activity in which you would like to enroll a member of your Household. (See screenshot below.) If there is more than one class available for the activity, the days and times will be listed in the descriptions. You can select more than one activity at a time.
Each time you click on a plus sign, a bar will appear at the very bottom of your web browser. After you have added every activity you would like to enroll someone in, go down there and click the click the “Add to Cart” button.
On the next page, you should see every member who is listed in your Household. Check the box for each class under the name of whichever member would like to join that class, and then click “Continue”.
On the next page you will be able to review all of the information for each class you enrolled in. If everything looks accurate, and if you’re done shopping, choose “Proceed to Checkout“.
When you have selected all your renewals, enrollments, courts, etc and you have proceeded to checkout, verify that your billing information is correct and then click “Continue”. Enter your payment information. Your receipt will be emailed to you.
Please remember to Log Out when you are done. The Logout link can be found at the top of the page, just above the words YOU ARE LOGGED IN!
Click “My Account” in the top navigation bar to see all the available options.
- Changing credit/debit card assigned to monthly auto-pay memberships
- Viewing and Reprinting Receipts
- Paying Old Balances
- Printing Visit Reports
- Printing Household Roster/Calendar of Enrollments