Contact Information

University of Maine
Office of Student Financial Aid
5781 Wingate Hall
Orono, Maine 04469-5781

E-mail: um.sfs@maine.edu
Tel: 207.581.1324

Office Contact Hours:

Monday-Friday: 8:30am – 4:30pm

Saturday & Sunday: Closed

UMaine System Holidays: Closed

Contacting the Office of Student Financial Aid

Please use the following guide to determine the best way to contact us to get your questions answered:

  • Speak With A Financial Aid Advisor About Your Financial Aid
    • There are 3 options for contacting a financial aid advisor:
      1. Phone: We have financial aid advisors standing by at 207-581-1324 to assist you with all your questions. Students: please ensure you have completed a Student Consent to Release Information Form in order for us to be able to release specific information to anyone other than the student.
      2. Zoom Advising: Schedule a Zoom Advising Appointment at umaine.edu/stuaid/advising.
      3. Email: Send us your questions at um.sfs@maine.edu using your @maine.edu email for specific account information.
  • Submit Documentation via Secure Document Upload: Snap a picture or scan your documents, then electronically upload them to us at umaine.edu/stuaid/upload.
  • Drop Off A Scholarship Check/Sign A Scholarship Check: Please visit us in Wingate Hall during office hours
  • Make a Payment to Your Student Bill
    • Please visit our office in Wingate Hall or call 207-581-1324 for assistance in making payments, setting up payment plans, questions with Student Health Insurance, or any other billing-related information.
  • Special Circumstances
    • If you have a special circumstance, please call our office phone at 207-581-1324, and a financial aid advisor will assist you with the appropriate next steps.

Meet Our Staff

  • Connie Smith

    Executive Director

  • Tiffany Butler

    Director of Student Award Programs

  • Jessica Hickernell

    Director of Compliance and Training

  • Simon Ferland

    Director of Data and Systems

  • Derek Dubois

    Senior Data Analyst

  • Meredith Lee

    Associate Director

  • Teresa Blyther

    Assistant Director

  • Patricia Chapman

    Assistant Director

  • Photograph of Johanna from the shoulders up

    Johanna Leslie

    Assistant Director

  • Amy Ross

    Assistant Director

  • Maci Volz

    Assistant Director

  • Caryl Willette

    Financial Aid Specialist

  • Christy Greer

    Financial Aid Specialist

  • Katlyn Lemay

    Financial Aid Specialist

Before you contact us, a note about privacy:

Family Educational Rights and Privacy Act — FERPA

The Family Educational Rights and Privacy Act, or FERPA, is a Federal law which protects the privacy of student education records. Once a student either turns 18 years of age or attends a school beyond the high school level, all education privacy rights transfer to the student. University of Maine employees can speak with a parent or guardian about the student’s personal information up until August 15th of the current year. After this date, a signed Student Consent to Release Information Form (PDF) is required in order to speak to anyone other than the student about the student’s personal information. Personal information includes: academic information such as the student’s schedule, instructors, grades, GPA, suspension, requests for official or unofficial transcripts, etc.; all financial aid information specific to the student; billing information and charges. The form must be signed by the student and must be filled out completely. Once the form is completed, submit it to the Office of Student Records either by mail at 5781 Wingate Hall, Room 100, Orono, Maine 04469-5781 or via fax at 207.581.3453.  Please note that the FERPA form is different than the HIPAA form which is a consent to release medical information.