Set up Your Mobile Mainecard on Your Phone

The Mobile MaineCard is your official University of Maine ID. It lives in your phone’s digital wallet, such as Apple Wallet, Google Wallet, or Samsung Wallet.

Important: Set up your Mobile MaineCard before you arrive on campus!
Chat with our MaineCard AI Assistant to walk through the steps to set up your Mobile MaineCard.

new phone? Transfer your mobile credential
Hand holding a smartphone displaying a Mobile MaineCard with a student ID and account balance.

Before you Begin

Make sure you have completed the following before attempting to set up your Mobile MaineCard:

steps for your mobile mainecard self-setup

1. Download the Transact eAccounts app.

Transact eAccounts is the app where you will download your Mobile MaineCard to your digital wallet. Select the appropriate app store for your device below to begin:

Transact EAccounts app icon

2. Register with Transact eAccounts.

Once Transact eAccounts is installed on your phone, please register in the app using the following identifiers:

Organization = University of Maine System Portal = UM

Next, sign in with your UMS username and password. Can’t login? Contact IT Support.


3. Add your Mobile MaineCard to your digital wallet.

Once signed in, tap the button that says, “Add to Wallet“. You may use, Apple / Google / Samsung Wallet.

Don’t see an Add to Wallet button? Contact us.

Please Note:
You will not see your accounts and/or funds in eAccounts until your semester begins.

4. Your Mobile MaineCard is ready for use on campus!



Once added, you are ready to use your Mobile MaineCard to access your room, purchase food, attend athletic events, borrow library materials, and so much more!

Hand holding Mobile MaineCard on phone

Receiving an error message when downloading your MaineCard?

View our most common Mobile MaineCard issues and resolutions below.

You must submit your photo and receive approval before downloading your MaineCard.

If you recently submitted your photo, please allow 48–72 hours for processing.

Note: Photo submission staff members approve photos during regular business hours only.

Please contact the MaineCard Office and they can resolve this for you.

This usually happens when Transact eAccounts is set up through the wrong portal by mistake.

Delete the app and re-register with the following settings:
Organization = University of Maine System
Portal = UM

If you have registered correctly, please contact the MaineCard Office and they can adjust this for you.

Please contact the MaineCard Office and they can assist you with troubleshooting the issue.

This error is often caused by a phone’s outdated operating system. Please install the latest OS update on your smartphone and accept any Apple, Google, or Samsung Wallet terms and conditions.

If the issue persists after updating, please contact the MaineCard Office and they can adjust this for you.

Please contact the MaineCard Office and they can resolve this for you.

General Mobile MaineCard FAQ’s

The Mobile MaineCard is the official ID of the University of Maine.

You will need an Apple iPhone or watch, an Android Smartphone, and a Duo Mobile compatible operating system (see below).

See current tech requirements below:

NFC (Near Field Communication)
All phones must have Near Field Communication (NFC) set up To check if you have NFC capabilities on your phone, go to “Settings” and search for “NFC”. If no results are found, your phone will not be compatible for a Mobile MaineCard.

New device? You may have noticed that your mobile credential will not automatically transfer to your new phone. Follow the steps below to transfer your mobile credential:

1. Delete your MaineCard from your old phone.
Open Apple Wallet or Google Pay → remove your MaineCard.
Don’t have the old phone? Contact us and we can retire your old credential.

2. Download Transact eAccounts app on your new phone.
Install Transact eAccounts → sign in with your UMaine login.
Select “University of Maine” and “UM” for portal when registering.

3. Add the card to your digital wallet.
Open eAccounts → tap Add to Apple Wallet / Google Pay / Samsung Wallet button.


All incoming students are eligible. This service prevents lost or stolen cards and provides a higher level of security. With a tap, you’re able to access services across UMaine and in the community.

Please reach out to the MaineCard Office via email at um.mainecard@maine.edu.

Be sure to include a screenshot of the error message you are seeing and a brief description of what is happening.

Using Your Mobile MaineCard FAQ’s

Please contact your Resident Assistant and the rest of the ResLife Staff.
If you are locked out during daytime hours (8:00 a.m. to 4:30 p.m.), please call Tech Services at 207-581-4371 or email aux.support@maine.edu.

If you are unable to find someone, please contact the University of Maine Police Department at 207.581.4040 and they can assist you with your locked door.

Simply open your digital wallet on your smartphone and then select your Mobile MaineCard. This will pull up your Mobile MaineCard directly and allow you to show it to off-campus merchants or the bus service.

Simply open your digital wallet on your smartphone and then select your Mobile MaineCard. This will pull up your Mobile MaineCard directly and allow you to show it to off-campus merchants or the bus service.

We strongly recommend that you set up bypass codes when setting up your Mobile MaineCard. If you have created and saved these codes, you can utilize your codes to access your UMS accounts. Learn how to create bypass codes at IT’s Knowledge Base.

More detailed information about bypass codes can be found here.


If you did not create backup codes, you must obtain a bypass code from an IT representative. This can most easily be accomplished by calling 1.800.696.4357, or emailing help@maine.edu.

Questions?

Email um.mainecard@maine.edu.