Q: I’ve lost my card, what should I do?
A: Since your MaineCard is your access to residence halls, meals, Black Bear Bucks and Dining Funds, it’s important to declare your card lost ASAP. You can stop by the MaineCard Service Center during business hours, call Public Safety during non-business hours, or declare it lost through the Online Card Office. As soon as possible you should come to the MaineCard Service Center and get a replacement MaineCard.

Q: If I lose my card at night or on the weekend, how do I eat and get into my residence hall?
A: Dining Services has set up a “Lost Card Counter” for all on-campus residents with a board plan. This means you can visit Hilltop, York or Wells Central seven (7) times without your MaineCard before you will be denied access. To get into your residence hall, you will need to call a friend, residence hall staff, or Public Safety to let you in.

Q: How do I put money on my card?
A: There are several ways to put money on your card. If your meal plan includes Dining Funds, those will be automatically loaded onto your card. Commuter students, faculty and staff can purchase Dining Funds at the MaineCard Service Center. Black Bear Bucks can be purchased at the MaineCard Service Center (cash, check, or credit card), at the Library’s Value Transfer Station (cash only) located near the circulation desk, or through the Online Card Office (VISA and MasterCard only). Funds can also be added to your card at the kiosks located in the Memorial Union and Hilltop.

Q: How do I change my meal plan?
A: Meal plan changes must be completed online. You are allowed to make ONE change during the first six weeks of each semester.

Q: What’s the difference between Dining Funds and Black Bear Bucks, and where can I use them?
A: Dining Funds can be used at all dining locations on campus. You can pay for Dining Funds by cash, check, credit card, or charge them to your student account. Dining Funds are non-refundable, but carry over from fall to spring semester. Learn more about Dining Funds at the Dining website. Black Bear Bucks are separate from Dining Funds and can be used at many locations on and off campus.

Q: Are there any restrictions to my Black Bear Bucks purchases?
A: Yes, businesses may not permit any MaineCard holder to purchase alcohol, tobacco, firearms, obscene materials, or store-value gift cards.