Set Up Mobile MaineCard

Let’s make your University of Maine identity official by setting up your Mobile MaineCard.
As a mobile-first university, UMaine issues digital IDs to all incoming students instead of physical cards.

Your Mobile MaineCard offers enhanced security and a streamlined, contactless experience — making move-in and campus life easier than ever.

Mobile Mainecard logo with bear

Before You Start

Make sure you have completed the following before attempting to set up your Mobile MaineCard:

steps to set up your mobile mainecard

1. Download the Duo Mobile app.
Duo Mobile is the multi-factor authentication app that you will use to enhance security on all of your UMS accounts. Once the app is downloaded, close Duo – we’ll come back to set this up later.

Duo Mobile logo

2. Enroll in Multi-Factor Authentication (MFA)
With your phone, navigate to MFA Manager and click “Enroll Smart Device”. Follow the prompts.
If you get a message saying you are ineligible, please contact IT Support.

enroll smart device button Duo Mobile

4. Download the Transact eAccounts app.

Select the appropriate app for your device below:

Transact EAccounts app icon

5. Register with Transact eAccounts
Once Transact eAccounts is installed, select “University of Maine System” for the organization and then “UM” for the portal. Once complete, you should see a button that says “Add To Wallet”; tap on it.
If you do not see this button or run into any errors, please contact us.

Transact Eaccounts on phone

6. Your digital ID is ready for use on campus!
Once your ID is added to your digital wallet, you are ready to use your Mobile MaineCard to access your room, purchase food, attend sporting events and so much more.

Hand holding Mobile MaineCard on phone

7. Generate Backup Codes
Be sure to generate backup codes in case you get locked out of Duo Mobile by visiting IT’s Knowledge base for instructions on backup codes.

Duo Mobile generate codes button. Outlined in previous paragraph.

General Mobile MaineCard FAQ’s

The Mobile MaineCard is the official ID of the University of Maine.

You will need an Apple iPhone or watch, an Android Smartphone, and a Duo Mobile compatible operating system (see below).

See current tech requirements below:

NFC (Near Field Communication)
All phones must have Near Field Communication (NFC) set up To check if you have NFC capabilities on your phone, go to “Settings” and search for “NFC”. If no results are found, your phone will not be compatible for a Mobile MaineCard.

Unfortunately, your MaineCard will not automatically transfer to your new phone. It will require a complete removal of your campus ID on your old phone before you can add your MaineCard to your new phone.

If you still have access to your old phone, you will need to remove your campus ID in your old phone’s digital wallet app (for example: Apple Wallet). Do this by clicking on your campus ID’s info icon or “…”.

Information icon with an arrow pointing to it next to a digital UMaine ID.

Once you click on that icon, the next screen will show you your MaineCard management screen. Select “Remove Card”.

Remove card button within Apple wallet.

Once your old campus ID is removed, you can then follow the Mobile MaineCard setup steps to obtain a new credential on your new phone.
All funds, access, and any other important information will transfer to your new campus ID.

If you do not have access to your old phone, you will need to contact the MaineCard Office directly so we can manually remove your old campus ID.

Don’t forget to set up Duo Mobile on your new device!

If you need assistance transferring Duo to your new phone, contact IT at 207-581-2506 or email help@maine.edu.

All incoming students are eligible. This service prevents lost or stolen cards and provides a higher level of security. With a tap, you’re able to access services across UMaine and in the community.

Please reach out to the MaineCard Office via email at um.mainecard@maine.edu.

Be sure to include a screenshot of the error message you are seeing and a brief description of what is happening.

Multi-Factor Authentication (MFA) FAQ’s

A security technology requiring multiple methods of authentication. It protects your digital identity and is highly effective. It’s also easy to use! More information on MFA can be found within the UMS:IT KnowledgeBase

Duo Mobile is a two-factor authentication mobile app for smartphones that helps users log on to other apps with more security. With Duo Mobile, it will use push notifications to the authorized user to confirm their identity when they log into applications that require authentication (eg., University of Maine email, MaineStreet).

If you unenroll in MFA (Duo Mobile), you will no longer be eligible to hold a Mobile MaineCard.

When you opt out of MFA, you will also have your Mobile MaineCard revoked.

Yes, MFA is required to hold and utilize a Mobile MaineCard. If you choose not to opt-in to MFA, you will not be able to receive a Mobile MaineCard and will need to have a traditional physical MaineCard. Physical MaineCards use tap technology. If they are lost, a replacement fee of $35 will be assessed for replacement cards.

In the event that you break or lose your device or you delete the Duo Mobile app, you will be able to access your UMS accounts without having to call the IT Help Desk (check hours of availability).

We strongly recommend creating your own backup codes so you will never find yourself locked out of your UMS accounts.

Please visit the IT Knowledge Base at https://tdx.maine.edu/TDClient/2624/Portal/KB/?CategoryID=22604.

Using Your Mobile MaineCard FAQ’s

Please contact your Resident Assistant and the rest of the ResLife Staff.
If you are locked out during daytime hours (8:00 a.m. to 4:30 p.m.), please call Tech Services at 207-581-4371 or email aux.support@maine.edu.

If you are unable to find someone, please contact the University of Maine Police Department at 207.581.4040 and they can assist you with your locked door.

Simply open your digital wallet on your smartphone and then select your Mobile MaineCard. This will pull up your Mobile MaineCard directly and allow you to show it to off-campus merchants or the bus service.

Simply open your digital wallet on your smartphone and then select your Mobile MaineCard. This will pull up your Mobile MaineCard directly and allow you to show it to off-campus merchants or the bus service.

We strongly recommend that you set up bypass codes when setting up your Mobile MaineCard. If you have created and saved these codes, you can utilize your codes to access your UMS accounts. Learn how to create bypass codes at IT’s Knowledge Base.

More detailed information about bypass codes can be found here.


If you did not create backup codes, you must obtain a bypass code from an IT representative. This can most easily be accomplished by calling 1.800.696.4357, or emailing help@maine.edu.

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