Door Lock Assistance
24/7 Security To Keep Our Students Safe
At UMaine, we strive to provide the safest and most secure environment for our students living on campus. We recently upgraded to a more secure lock system to ensure that students are safe on our campus and within our community.
Our dorm room locks are made by Assa Abloy and are the IN120 model. They utilize the Wi-Fi system for updates and are battery-powered. They will continue to work even during WiFi or power outages. Students can use their Mobile MaineCard or a mobile device to access their hall and their individual rooms on campus.
We provide 24/7 assistance for students who may find themselves locked out of their room or residence hall.
Important Facts for Using the Door Locks
- Please be patient; it can take up to 10 minutes from the time of Mobile MaineCard issuance for the lock software to update and allow you into your room door.
- When you first present your newly issued Mobile MaineCard to your door lock, it will immediately deny access (red flashing light). Please re-present your mobile device after 30-60 seconds after the denial and it should approve access (green flashing light).
- The lock works best when you hold your mobile device to the lock until you receive a denial (red light) or approval (green light) instead of waving it or tapping it on the reader.
- Please do not prop your door open if you are having lock issues as this is a safety violation. Please contact us right away.
Frequently Asked Questions
I locked myself out, what do I do?
Your first step is to contact one of the Resident Assistants for your hall. They have a master key and can open your room for you. They will always be your first stop.
If you cannot reach your Resident Assistant, your next step is to call the University of Maine Police Department at (207) 581-4040. They can verify your identity for security purposes and can assist you 24/7 with a room lockout.
My lock isn’t opening my door, what do I do?
This could be several things. If you have a roommate, have them try their MaineCard on your shared door lock. If their card works and yours does not, then you will need to visit the MaineCard Office for troubleshooting assistance.
If it does seem to be a lock issue, please call (207) 581-4371 between the hours of 8:00 am to 4:30 pm and our Lock Team will be out to assist you. If you cannot reach someone by phone, please email aux.support@maine.edu with your Hall, Room Number, Name and Phone Number and that will create a ticket straight into our queue.
If you are locked out after 4:30 pm, please contact your Resident Assistant first. If you are unable to reach them, your next step is to call the University of Maine Police Department at (207) 581-4040.
I lost my phone and cannot access my room – what do I do?
Contact your Residence Assistant to gain access to your room or contact the University of Maine Police Department at (207) 581-4040 if you are locked out. They are available 24 hours, 7 days a week.
Once in your room, report your lost phone to the UMPD immediately so that access can be shut off to your residence hall and room, meal plans, Black Bear Bucks, and Meal Plan Dollars account to the New Balance Recreation Center, and your UMaine Library account at Fogler.
Still having lock issues? Let us know
If your lock issue is urgent and during normal operating hours (Mon-Fri, 8:00am – 4:30pm hours only), give Tech Services a call at 207-581-4371. (Mon-Fri, 8:00am – 4:30pm hours only).
If you cannot reach someone by phone, please email aux.support@maine.edu with your Hall, Room Number, Name and Phone Number and that will create a ticket straight into our queue for our Lock Team.
If your lock issue is urgent and after hours, please call the University of Maine Police Department at 207-581-4040 for lock assistance.
For non-urgent requests, you may also complete the form to the right with your issue and that will go right into the Lock Team’s support queue.
Please put your Hall & Room Number in your description of the issue. Or you can always call 207-581-4371 or email aux.support@maine.edu with your Hall, Room Number, Name, and Phone Number and that will create a ticket straight into our queue.