MaineStreet/Campus Solutions Maintenance Outage

What is Impacted: MaineStreet HR, MaineStreet Financials, and MaineStreet MarketPlace Expected Maintenance Duration: Friday, March 21, 2025 from 5:00pm – 11:59pm

What is Impacted: Campus Solutions Applications – Includes Student Self Service and Faculty Self Service Maintenance Duration Friday, March 21, 2025 from 5:00pm – 12:00pm Saturday, March 22, 2025

Faculty & Staff Resources

UMaine IT Service Desk Hours

Phone – Email- Live Chat: Spring Semester Support Hours

  • Sunday: Closed
  • Monday – Thursday: 8:00am – 6:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed

Spring Semester 2025 Walk-in Support Hours: Fogler Library (1st-floor Info Commons)

  • Sunday: 1:00pm – 5:00pm
  • Monday – Thursday: 8:00am – 8:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed

Media Services Phone Support and Hours: 207.581.2500

  • Monday – Thursday:  8:00am – 8:00pm
  • Friday: 8:00am – 6:00pm
  • Saturday – Sunday: Closed

Account Information

Your UMS Account

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support, please contact the Help Desk at 1.800.696.4357.

MFA

What is MFA?
How do I enroll in MFA?
What do I do after I have enrolled?
What are backup codes? Yes, you do need them.
How do I set up my Mobile MaineCard?

**Do not remove DUO from your device. You will not be able to access your account if you do.**

Mobile MaineCard

How do I set up my Mobile MaineCard?
The MaineCard Office is the best resource for most issues with adding the Mobile MaineCard to your mobile wallet.
The IT Help Desk is the best resource for DUO/MFA.

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Business & Academic Resources

Media Services

UM Media Services provides a wide range of services to help you in the classroom, with Zoom, and supporting Events.

Computer Purchasing

UMS IT provides a standard selection of Dell and Apple computers for you to choose from. If you are a researcher and have computing needs that can’t be met by our standards, please fill out Research and Non-Standard Purchase Form.

Adobe Purchasing

Any staff or faculty member in the University of Maine System needing Adobe products can purchase one of four apps directly from the GovConnection punch-out. This article walks you through the process of purchasing the needed apps.

PaperCut logo

Campus Printing

All UMS IT managed devices already include connectivity for printing to all Xerox devices. All campuses throughout the UMS use PaperCut Managed Print Services with Xerox multifunction printer/copier devices. Print jobs sent to the Print Server are available to securely print at all Xerox devices across all campuses. Print jobs can only be submitted using on-campus wired or wireless networks.

Cloud Service Resources

Backing up your data to the cloud is a smart, easy, and highly recommended practice. Follow these links to set up Google Drive or OneDrive.

Restricted and Permitted Systems for Data Storage
Accessing Google Drive
Accessing One Drive

Remote Labs

This service provides access to computers that have specific University licensed software installed and running.  Remote Computer Lab connection may be the solution.

MyCampus Portal

The UMaine Portal is used to access internal information and forms from departments such as the Office of Human Resources, Office of Student Financial Aid, and information related to university operations and services including you email, calendar, cloud storage

eWaste

UM IT now handles the collection and removal of all your eWaste needs. We have partnered with GiveITGetIT to safely and securely dispose of all campus eWaste with a focus on reusing equipment to organizations around the state.

Items that we collection:
Computers – Desktops and Laptops
Monitors
AV Equipment
Computer parts, including hard drives
and more…

Create a ticket to schedule an IT tech to assess and collect your eWaste.

Zoom Resources

Each UMS Faculty, Staff, and Student receives access to a ZoomPro account directly connected to their UMS Account. Whether you are taking a class or joining meetings, we encourage you to familiarize yourself with our web conferencing tool.

Please be certain to always use your UMS account or full @maine.edu account when logging into Zoom to ensure access to all the features provided with your institutional account.

University Provided Software

The university provides software for faculty and staff to use on your university provided and personally owned computers. Please see our software page for more details.

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Computer Purchasing

UMS IT provides a standard selection of Dell and Apple computers for you to choose from. If you are a researcher and have computing needs that can’t be met by our standards, please fill out the below Research and Non-Standard Purchase Form.

UMS IT Standard Computer Offerings

UMS IT Computer Standards

Standard Apple Devices

Apple Computers

MacBook Pro iMac 24-inch All-in-One 
Image showing the MacBook ProImage showing the iMac 24-inch All-In-One
 Apple M3 Chip 8-Core CPU, 10 Core GPU16GB unified memory256GB SSD Storage4 year AppleCare+ (no service fees)24-inch Retina 4.5K DisplayApple M3 chip 8-core CPU 8-core GPU16GB unified memory256GB, SSD Storage4 year AppleCare+ for SchoolsStarting at $1,598.00

Apple iPads

iPad Wi-Fi (10th Gen)Starting at $438.00iPad Pro Wi-FiStarting at $1,118.00
Image showing the IPad WI-FI (10th Gen)Image showing the IPad Pro WI-FI
10.9-inch Liquid Retina DisplayA14 Bionic chip64GB SSD Storage4 year AppleCare+ for SchoolsSpace Gray, Silver, Blue, Yellow, Pink option11-inch Ultra Retina XDR Display256GB, SSD Storage4 year AppleCare+ (for Schools)Space Gray or Silver option
New Model – 15″ Latitude 5550New Model – Optiplex 7420 23.8” All in One
Image showing the Dell 15: Lattitude 5550Image showing the Dell Optiplex 7420 23.8" All In One
15.6” FHD Display (1920×1080) 60Hz, Non-Touch, AG, 250 nit, FHD Camera, MicIntel® Core™ Ultra 5 135U vPro® (12MB cache, 12 cores, 14 threads, up to 4.4GHz Turbo)16GB, (1x16GB), DDR5, 5600 MT/s256GB M.2 2230 TLC, Gen 4 PCIe NVMe, Solid State Drive 5 year ProSupport Plus with Next Business Day Onsite Service23.8” Display, Non-Touch, FHD HDR Camera, MicIntel Core i5-14600 (24 MB cache, 14 cores, 20 threads, up to 5.2GHz Turbo)16GB, DDR5 (1x16GB) Non-ECC memory512GB, M.2 2230, PCIe NVMe Class 35 Solid State Drive5 year ProSupport Plus with Next Business Day Onsite Service
 
$1,312.90$1,345.00

Workstations

Enhanced Laptop recommendation for Research, Engineering, Graphics and GIS   

Enhanced Desktop recommendation for Research, Engineering, Graphics, and GIS

New Model – Dell Mobile Precision 3591New Model – Dell Tower Precision 3680
  Image showing the Dell Mobile Precision 3591Image showing the Dell Tower Precision 3680 
15.6″ FHD 1920 x 1080 60Hz, 250 nits, non-touch IR FHD Camera and MicIntel Core Ulr 7 165h vPro Enterprise (24 MB cache, 16 cores, 22 threads, up to 5.0 GHz, 45w)32GB, (1 x 32GB ) DDR5, 5600MT/s, non-ECCNVIDIA RTX A2000 Ada Generation, 8GB GDDR6 Graphics Card512 GB M.2 2230, Gen 4 PCIe NVMe SSD, Class 35 5 year ProSupport Plus with Next Business Day Onsite ServiceIntel Core i7 14th Gen-14700 (33MB Cache, 20 Core, 28 threads, 2.1GHz to 5.2GHz (65W) 32GB (2x16GB)  DDR5 up to 4400MT/s non-ECC memoryNvidia GeForce RTX 4070, 12GB GDDR6X, HDMI, 3DP512GB M.2 2280, Gen 4 PCIe NVMe, Solid State Drive5 year ProSupport Plus with Next Business Day Onsite Service
 
 $2,081.00

Research & Non-Standard Computer Purchases

Send your completed requests or program questions by email to um-computer-purchasing-group@maine.edu.

This form is required for Researchers intending to purchase non-standard computing devices for review by a Committee comprised of representatives from Research Administration, Information Security, Procurement, and Campus IT Support. Please be detailed in your answers as the information often expedites the review process and minimizes the need for additional correspondence by Committee members.

Researchers are responsible for maintaining and supporting non-standard computing devices in compliance with all UMS Information Security Policies and Practices in addition to any project specific requirements. You also need to understand that UMS IT only provides a “Best Effort” support for these non-standard computing devices to provide assistance when attempting to connect to UMS Resources. 

Additional Information on Planning Research Technology Purchases

Research & Special-use Computing Device Purchases Form

UM/UMM Computer Refresh Program (CRP)

What is CRP?

  • A campus-funded program issuing laptops to eligible E&G funded employees of UMaine and Machias.
  • Intended to replace older out-dated computers and your old device is exchanged for a new CRP device.
  • Devices are provided at no cost to the department while accessories and add-ons remain the funding responsibility of the department.
  • Equipment remains with assigned individuals for 5 years, after which eligible users are issued a new replacement device.
  • Equipment issued to employees who separate from the University is  returned to UMaine IT for useability assessment and repurposing or recycling via standard eWaste procedures.
  • All devices include UMS:IT managed software and security enrollment, plus extended on-site warranties with Accidental Damage Protection.

FY25 CRP Information for Department CRP Coordinators

Network Resources

Connect to Wireless

When connecting to wireless on campus, please connect to Eduoroam. This provides you with the best network connectivity for your needs at UMaine. If your device does not support Eduoram, create a ticket so we can come up with a solution for you.

How do I connect to Eduroam?
Windows, Mac, Android/iOS

VPN

The Remote Access VPN service is used to provide a secure connection to access and use campus network resources when you are not on campus.

The Restricted VPN services is used for specific resources.

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