The Cross Insurance Center is fully compliant with the requirements set forth in the Americans with Disabilities Act (ADA).

Accessible Seating

The Cross Insurance Center is shaped like a traditional sports arena, and wheelchair accessible seating is dispersed throughout the building. 

Wheelchair accessible seating is located in sections 103, 105, 108, 112, 115, and 117.  All seating is available on a first-come, first-served basis, and all guests must have a ticket to enter the building. 

Guests may be accompanied by 1 additional guest in the wheelchair accessible seating areas. 

Guests who are attending the Graduate School Commencement Ceremony on May 10th do not need tickets, however, all seating is first-come first-served. 

Guests who do not need wheelchair accessible seating are encouraged to locate other seats in the Arena, as there are many seats that do not require the use of stairs to access them. A limited number of seats will be held in the back row directly next to the wheelchair accessible seating areas. 

Tickets are required for the Undergraduate Ceremonies on Sunday, May 11th, including guests with disabilities. No tickets are required for the Graduate School Commencement Ceremony on Saturday, May 10th. 

Elevators

There are 2 ADA accessible elevators located in the arena. One is located at the Renewal by Andersen Entrance, and the other elevator is located at the Hammond Lumber Company Entrance [formerly Southeast Entrance]. The facility’s elevators will service all levels of the arena.

Accessible Parking

Accessible parking is in the parking lot located adjacent to the Renewal by Andersen Entrance of the facility. All guests who wish to park in the reserved spaces must have a state-issued handicapped window pass, sticker, or license plate

There will be a designated drop off location close to the Renewal By Andersen entrance for those who do not have accessible parking placards.  Guests must use the Main Street entrance to the Cross Insurance Center to enter the traffic flow for drop-off.

Accessible Restrooms

All restrooms located throughout the arena have ADA accessible sinks and stalls.

Service Animals

A service dog is allowed entrance to the Cross Insurance Center but must have a “service dog” vest on in order to enter the building. This is per the policy of the Cross Insurance Center. 

ASL Interpreters

ASL interpreters will be translating verbal information during the Ceremonies. If a guest needs access to an ASL interpreter, please contact Amy Sturgeon at Amy.M.Sturgeon@maine.edu for more information by Friday, May 2nd, 2025. 

Captioning

Captioning will be available on the Cross Center’s display screens. 

Assisted Listening Devices

For guests that need access to digital audio streaming due to a hearing disability, Please contact Amy Sturgeon at Amy.M.Sturgeon@maine.edu by Friday, May 2nd 2025. 

Accommodations for Students

If any student requires an ADA accommodation in order to participate in a Commencement ceremony, please contact Amy Sturgeon at Amy.M.Sturgeon@maine.edu. Requests for accommodations must be submitted by Friday, May 2nd, 2025.