Multi-Factor Authentication
What is Multi-Factor Authentication (aka, MFA or 2FA)? Multi-Factor Authentication (MFA) is a security technology that requires multiple methods of authentication from independent categories to verify a user’s identity for a login or other transaction.
For more information, please use this link: Multi-Factor Authentication (MFA) – General Information
To enroll if eligible, please use this link: Multi-Factor Authentication (MFA) – How do I enroll?
UMS Account Info
Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the at 1.800.696.4357.
IT Help Desk Hours
Phone support is required for all UMSID account activations or password resets.
Phone or LiveChat preferred for critical issues.
- Spring Semester 2024 Walk-in Support Hours: Fogler Library (1st-floor Info Commons)
- Sunday: 1:00pm – 5:00pm
- Monday – Thursday: 8:00am – 8:00pm
- Friday: 8:00am – 5:00pm
- Saturday: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Also visit the USM:IT Information Technology and Support Site for additional resources.
- Media Services Phone Support and Hours: 207.581.2500
- Monday – Thursday: 8:00 am – 8:00 pm
- Friday: 8:00 am – 6:00 pm
- Saturday – Sunday: Closed