Information Technology

UMS Account Info

Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the at 1.800.696.4357.

Apogee/MyResNet Wireless

Apogee wireless internet connectivity for UMaine residence halls is experiencing connection issues for some Windows devices. If you experience connection issues in a residence hall or need streaming assistance, please contact Apogee directly: 

• Call (833)-493-4889
• Text “ResNet” to 84700
• Chat at MyResNet.com/support
• Email: support@myresnet.com

IT Help Desk Hours

Phone support is required for all UMSID account activations or password resets.

Phone or LiveChat preferred for critical issues. 

• Fall Semester Walk-in Support Hours: Fogler Library (1st-floor Info Commons) 
  • Sunday: 1:00pm – 5:00pm
  • Monday – Thursday: 8:00am – 8:00pm
  • Friday: 8:00am – 5:00pm
  • Saturday: Closed
• Phone:  1.800.696.4357 
• LiveChat Now With a Support Agent
• Email Support:  help@maine.edu
• Submit an IT Service Request or Problem Report

Also visit the USM:IT Information Technology and Support Site for additional resources.

• Media Services Phone Support and Hours: 207.581.2500 
  • Monday – Thursday: 8:00am – 8:00pm
  • Friday: 8:00am – 6:00pm
  • Saturday – Sunday: Closed