On Wednesday, April 9th, 2025, all Multi-factor Authentication (MFA) eligible UMS staff, not currently enrolled in DUO MFA, begin receiving a pop-up reminder message at sign-in. Then, starting Wednesday, April 16th, 2025, eligible staff that are still not enrolled get auto-redirected at sign-in to the DUO MFA enrollment portal, which is necessary to complete and continue accessing your account.
UMaine IT Service Desk Hours
Phone – Email- Live Chat: Spring Semester Support Hours
- Sunday: Closed
- Monday – Thursday: 8:00am – 6:00pm
- Friday: 8:00am – 5:00pm
- Saturday: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Spring Semester 2025 Walk-in Support Hours: Fogler Library (1st-floor Info Commons)
- Sunday: 1:00pm – 5:00pm
- Monday – Thursday: 8:00am – 8:00pm
- Friday: 8:00am – 5:00pm
- Saturday: Closed
Media Services Phone Support and Hours: 207.581.2500
- Monday – Thursday: 8:00am – 8:00pm
- Friday: 8:00am – 6:00pm
- Saturday – Sunday: Closed
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