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Tips for Ordering Success
The help ensure the success of your printing project—on time and on budget—we suggest all our customers also read our tips for printing success.
Customer Quick Guide to Ordering
- Ask for a complimentary estimate and discuss any details or questions with our staff before submitting your print order. You can fill out an estimate request form or submit your request online.
- Please plan and prepare your document for arrival at Printing Services at least 10 days before the project deadline.
- If you don’t receive a confirmation web page for your order immediately after submitting your order, please email or call us so that we can ensure your order can be processed: 207.581.3767 or firstname.lastname@example.org.
- Please provide us with a date in which you need your project in hand. Most proofs take 1-2 business days, and production times vary based on quantity and difficulty of the finished product.
- Check proofs as soon as you receive them. This will speed up the final completion schedule. Direct proof questions to our proofreader at 207.581.3773. Once final proofs are approved, your job will be on its way to completion.
- Depending on the delivery method you specified at the time of ordering, your completed job will be delivered, mailed, or you will be called for pick up.
- Keep a copy of the job with the job number (recorded on the delivery slip and billing invoice). Refer to the job number when ordering future reprints.
Preferences for File Submissions
For Print On Demand and wide format printing, PDF files work best. Alternate formats, such as JPG or PowerPoint files, may be subject to additional processing fees.
For Offset Lithography (printing), submit a Press Quality PDF file as well as a copy of your native graphic design or desktop publishing file, along with all associated fonts, images, and linked files.
When creating your native files, including graphics, scanned photographs, and digital images, please format and save them in CMYK format.
Submit a hard copy sample or mock up of what your project should look like, so we have a visual comparison in-hand.
Instead of putting files on a flash drive, or burning on a CD, then bringing it over in person, you can also submit your files electronically using our Hightail Dropbox account. Uploading larger files to Dropbox is ideal.