Accessibility accommodations and Student Accessibility Services

Note: These UMaine/UMM FAQs are subject to change at any time. Please check this site regularly for the latest information as it becomes available. The most recent additions and changes are at the top of this page.
Last modified May 11, 2020.

What if I have difficulty with notetaking in an online course? 

First, consider how your instructors have adapted their courses for virtual instruction. If the instructor provides recorded lectures or videos you can watch at your own pace, pause to take notes, and watch or review multiple times if needed. If approved to use Sonocent as a notetaking accommodation you might wish to download the Sonocent app on your mobile phone and transfer the recording to your device at a later time via a USB cable. For assistance, we recommend this tutorial. If you have other questions or need assistance with notetaking accommodations for online courses contact

Is the Student Accessibility Services (SAS) Office open for appointments?

While the SAS office remains open, all student appointments will be conducted by phone or online via Zoom until further notice. You can schedule an appointment by calling 207.581.2319.

Will I continue to receive my approved accommodations for online courses?

Yes. Students approved for accommodations through SAS will continue to receive accommodations, but the accommodations they need may change. Accommodations like extra time on tests will be available for any classes provided through Blackboard or another learning management system. However, some accommodations may no longer be applicable, such as a low distraction testing environment on campus. Contact SAS if you have questions related to a specific accommodation.

Can I obtain accommodations if I haven’t done so already or change my accommodations?

Yes. We continue to schedule initial appointments for students interested in discussing their eligibility for accommodations. Prior to scheduling a phone call or Zoom meeting, please review our accommodations process.

If you are not currently connected with Student Accessibility Services, please complete this form and send it to Someone from our office will reach out to discuss next steps.

If you have already connected with SAS, please contact us at or individually:

Sara Henry,
Amy Sturgeon,
Julie Cheville,

How do I receive extended time for my online exams?

While online instruction is in place at UMaine, SAS will not be proctoring exams in our office. Instructions for faculty on how to extend time on Blackboard is available on this website.  Please communicate with your instructors to discuss your exam accommodations in their courses before the time your next test is scheduled.  Some instructors may opt for alternative assessments (e.g. essays, untimed exams) that would not require exam accommodations. SAS is available to instructors and students to consult about unique circumstances. Please contact us with testing questions at If you are concerned, please contact instructors prior to your next exam to confirm that extended time has been preset by the instructor within Blackboard or other learning management system. If you need assistance with this, please contact SAS.

I have questions about my other accommodations?

The shift to online instruction may affect the need for some accommodations, such as flexible attendance. Please contact SAS and your instructors to discuss any additional barriers presented by changes to the course format.

What do I do in the absence of a human reader for my online exams?

We encourage you to download an e-reader to use on any online exams. If you are not already using an e-reader, please explore one of the following e-reader options:

If you are unable to use an e-reader, please contact SAS to discuss other methods of accommodation by calling 207.581.2319 or by emailing

What do I do if I have used a human scribe as an accommodation on essay or written tests?

If you are not already using dictation software, please explore one of the following options:

What if I need a scribe for classes in math, science, or other courses?

Please contact SAS as soon as possible to discuss arrangements for upcoming exams.

I’m having difficulty with accessibility in my online courses, what do I do?

If you need assistance because your course materials are not accessible, please contact and your faculty member to let us know and we will help.  A variety of materials are available to support faculty and students (see links below) in the transition to online instruction and online learning as well as creating accessible course materials.  All requests for captioned videos or lectures or audio descriptions should be made as soon as possible so we can work with vendors to provide captioning.