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Info For Students’ Families

Exchanging Information About Your Students

The Family Educational Rights and Privacy Act sets limits on the information that we can provide to parents or families of a student without express consent from the student.

However, we recognize that parents and families often have the best insight into the actions and needs of their student.  Information that will help us to better support your student is always welcome.

Relationship Between Students and Residence Life

Our focus is always on our students. There are compelling educational reasons that college students should be treated as adults and sometimes, by doing this, it might feel that we are excluding the families of these students.  However, we want parents and families to realize that we are ultimately here to help every one of our students succeed as they make the transition into adulthood.

If you as a parent or family member of a residential student have a concern, please feel free to contact us.  Especially when this is your first time sending a student away to college it can be hard to determine what is a minor concern that you let your student handle for him or herself and what is a major concern that you should really be worried about.  If you aren’t sure, don’t hesitate to contact us.  We’d be glad to listen to your concerns and let you know (based on our years of experience working with college students) what you should be concerned about and how you can help your student with those concerns.

For concerns about first-year students, please feel free to contact the Assistant Director Kelly Beers in the First Year Center at 207-581-1420 or your student’s Community Coordinator (CC).  For all upper-class students, please contact your student’s Community Coordinator.

For additional information about being a parent/family of a college student, the transitions that come with this change in your relationship with your student, and resources to help you through this change, please check out the following handbook:

UMaine Parent and Family Handbook


First Year Students

As part of the First Year Experience at UMaine, we require all first-year students to live on campus for their full first year.  Living on campus greatly increases students’ opportunities to get to know their peers, increases students’ access to faculty and staff, and it increases students’ access to clubs, organizations and campus events.  Living on campus is also positively linked to students’ persistence toward attaining a degree; our data shows that UMaine students who live on campus their first year receive higher GPAs and are more likely to return for their second year of school when compared to their peers who live off campus!

Exceptions to our First Year Residency Requirement are granted only if the student is 21 years of age or older, is living with a parent or legal guardian within 35 miles of campus, or if there are exceptional circumstances.  To apply for an exemption to this requirement, please contact Housing Services.

For more information about the First Year Experience, visit our website.

Information About Moving In

Policy Information to Assure a Safe Living Environment

  • Guide to Campus Living
  • Student Handbook (includes the Code of Conduct)
  • Alleged violations of Residents Manual or Student Handbook policy can result in a Judicial Referral to the Office of Community Standards, Rights and Responsibilities (OCSRR).
  • Together, Residence Life and OCSSR may refer a student for a Housing Contract Review following certain policy violations.  Additionally, staff reserve the right to move a student to a different hall if his or her behavior is having a significant impact on others living in that same community.  In the event that a student’s behavior compromises the safety of the community or other students, there is also the option to void the student’s housing agreement, thereby removing the student from the residential community.
  • Campus Security Report provides information about the numbers of certain crimes collected through all University agencies, and in some cases include crimes reported to the Orono and Old Town Police departments as required by the Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistic Act of 1998.
  • Federal law, through the Higher Education Amendments of 1998, permits educational institutions to disclose, to parents or legal guardians, information regarding a student’s violation of laws or policies of alcohol or controlled substances. Accordingly, the Parental Notification Policy is to notify parents or guardians of students under the age of 21 when the student has been found responsible for any second drug or alcohol related offense.

Reaching Other Offices

  • The University Telephone Operator can be reached at 207-581-1110. After hours, voice-recognition software is available to assist you in reaching or leaving a voice mail with staff. Student phone numbers are also available through this service, although room numbers are not (thus you will need to know your student’s room number in order to get their room telephone number).

If you have questions about:

  • issues between roommates (during the school year)
  • residence hall policies
  • changing rooms
  • specific residence halls, programs or residence hall activities

Contact Residence Life at 207-581-4801 or visit our website.

If you have questions about:

  • applying to live on-campus
  • housing fees, including housing cancellation fees
  • new student assignments or any questions about assignments
  • roommate concerns (before the school year starts)

Contact Housing Services at 207-581-4580 or um.housing@maine.edu or visit their website.

If you have questions about:

  • purchasing or changing meal plans
  • dining facilities
  • dining facility hours during breaks
  • nutrition information
  • dining options for students with allergies or for students who choose to be vegan or vegetarian

Contact Dining Services at 207-581-4580 or visit their website.

If you have questions about:

  • whether the concerns that you are hearing from your student are minor or major
  • referring a student in need or crisis
  • helpful seminars for students or parents
  • medication management services for students

Contact the Counseling Center at 207-581-1392 or visit their website.

If you have questions about:

  • University of Maine Police officers, who oftentimes work in the residence halls
  • other campus safety concerns
  • any immediate concern for the safety, health or other well-being of any campus student

Contact the University of Maine Police Department at 207-581-4040 or visit their website.