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Conflict Management at UMaine

(This program is currently on hiatus. Contact if you have any questions)

Conflict Management at the University of Maine (CMUM)

Conflict Management at The University of Maine (CMUM) is a group of students and staff on campus that specializes in productive ways of dealing with conflicts. We offer conflict management education to groups, individuals, or in the classroom setting. We also provide mediation services as needed to members of the University of Maine community, through our partnership with the student organization UMaine Mediators (UMM).

We believe that conflict is not something to be feared, but that it can be an opportunity for personal growth. While our first reaction to a conflict is often a “Fight or Flight” response, it is possible to engage a conflict in a way that will allow all parties involved to be heard and to satisfy their needs, while respecting and honoring the needs of others. That’s why we’re here.

CMUM offers tools designed to allow you to:

  • Understand how different individuals approach disputes, and the effect that each approach has on the interaction.
  • Learn how different conflict styles can best be used in different situations.
  • Find ways to clarify your own underlying needs when a conflict arises.
  • Clarify your positions and the interests that underlie those positions.
  • Discover areas of common interest within a conflict.
  • Gain skills in managing interpersonal conflicts.

To learn more about us, schedule an appointment, or have CMUM provide a presentation for a course you are instructing, please contact us at 581-2639. Be sure to leave your name, number and times when you can be reached.

Mediation Services
In partnership with UMaine Mediators, CMUM also offers mediations as a tool for managing conflicts.

Mediation is a safe, non-adversarial method for persons who are in dispute to work through their conflict. During mediation, neutral co-mediators facilitate a conversation between the disputants by listening equally to both sides without judgment. Mediators are trained to help disputants come to a clearer and more concise understanding of the issues and to seek mutually agreeable solutions. Mediation is private and confidential. Participation in mediation is voluntary.

Mediation is not:

  • Legal representation.
  • Counseling.
  • A replacement for the university judicial system.
  • A court to determine who is right and who is wrong.
  • A place where a problem is solved for you.

UMaine Mediators are students from a cross-section of the campus community (on- and off-campus, traditional and nontraditional, undergraduate and graduate, etc.). All mediators have received at least 40 hours of mediation training. When mediation is requested, co-mediators are selected with every attempt to match the characteristics of the disputants. Mediators are also screened to assure their neutrality in relationship to the disputants and the issues.

If you are considering mediation, contact UMaine Mediators at 581-2639 and please leave your name, telephone number and the best time to be reached.

After you call:

  • We will call you within two days.
  • We call the other person and set up a meeting with both parties and two trained mediators.
  • You meet with us and the other person at a scheduled time and place for your mediation.
  • The mediators facilitate the conversation and discuss the guidelines for a safe and fair environment.
  • You and the other party tell your stories and hear each other’s point of view.
  • The mediators listen and ask questions.
  • You both contribute to working out a mutually agreeable solution.
  • You both work with the mediators to create a written agreement.

Mediation can help with:

  • Roommate, classmate, friend and romantic relationship disputes.
  • Ethnic and lifestyle tensions.
  • Small group disputes.
  • Landlord disputes.
  • Other interpersonal conflicts.

Mediation and conflict management services are:

  • Free.
  • An alternative to other disciplinary actions in many instances.
  • Designed to meet students’ needs with flexible hours.
Peace & Reconciliation Studies
5725 East Annex, Rm 202
Orono, ME 04469
Phone: (207)581-2609 | Fax: (207)581-2640
The University of Maine
Orono, Maine 04469