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Curriculum - Effective Communication Skills

Purpose:

The purpose of the Effective Communication Skills module is to provide supervisors with background, tips, and practice in effective communication skills.

Learning Objectives:

  • As a result of participating in this workshop, supervisors will:
  • Increase their knowledge of the communication process.
  • Identify their communication skill strengths and areas to improve.
  • Recognize barriers to effective communication.
  • Identify tips for enhancing their tone, body language, and word choice.
  • Demonstrate active listening skills.
  • Demonstrate giving positive feedback and feedback for improvement.
  • Write an action plan to commit to apply the skills on the job.


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