Purpose:

The purpose of the Conflict Management module is to help supervisors learn to identify the roots of conflict and to use productive conflict management tools to manage differences.

Learning Objectives:

• As a result of participating in this workshop, supervisors will:
• Identify their own style of managing conflict.
• Understand the nature and roots of conflict.
• Examine the goals of conflict management.
• Identify specific steps for dealing with conflict.
• Recognize traits of “difficult people”.
• Practice using constructive tools to manage conflict.

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