• Introduce yourself and explain the purpose of your call
• Give the reference the option to speak to you at a more convenient time
• Verify the information provided to you by the applicant (title, dates of employment, etc.)
• Take notes
• Try to use straight forward and open ended questions
• Follow up on any vague or negative statements with a request for explanation or clarification
• Ask for elaboration about what you feel are incomplete or hesitant responses from the reference
• Seek examples of the applicant’s specific role or contribution in their previous position
• Disregard any comments related to ethnic background, age, disability, and/or any legally protected status
• Consider asking the reference for the name of anyone else who might have direct knowledge of the applicant’s work
• Thank the reference for taking the time to talk to you

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