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Welcome ME Quality Service Training - Frequently Asked Questions About Welcome ME

Frequently Asked Questions

Why are quality service skills important?
Good customer service creates satisfied visitors who want to stay longer, spend more, and return to your community.

Why should I become Welcome ME certified?
Welcome ME training can benefit you personally. Increased potential for higher wages/tips, greater satisfaction with your job, increased community awareness, and life-long communication skills are all possible with new Welcome ME skills.

How long is the Welcome ME online training program?
It will take approximately 1 hour to complete the online training program.  Each module takes from 10 to 15 minutes to complete.

If I start watching the Welcome ME training program but don’t have time to finish, can I come back later?
If you are unable to finish a module at one sitting, you will be able log back in at a later time and pick-up at the spot where you left off – but only if you are using the same computer you started on. If you know you will be sharing a computer with someone else taking Welcome ME, we suggest you complete an entire module before stopping. You can start at the beginning of each module from the “Take Welcome ME” tab.

What other employment opportunities are available for the tourism industry?
The tourism industry is the largest industry in Maine. It encompasses careers in many fields including hotels, restaurants, museums, performing arts centers, convention centers, department stores, campgrounds, state / national parks, visitor attractions, wineries /breweries, cruise ships, tour operators and many, many more tourism professions.

What other education opportunities are available for the tourism industry? You can access information about other educational opportunities in hospitality and tourism on the CenTRO website: The Network of Tourism & Hospitality Education Training Resources Database.

I am unable to view all of the video in the modules or I’m having trouble getting the certificate page to load – what should I do?
The Welcome ME modules feature streaming video, which requires up-to-date Adobe Flash Player and a broadband Internet connection. If you are having difficulty viewing any section of Welcome ME  training please follows this link to download Adobe Flash Player. On older PC’s, you may be improved viewing by making sure all other applications and windows are closed.

Are there other ways I can use the Welcome ME online training at my business?
Welcome ME
training does not require a trainer, but you can use this online version in a classroom setting if you desire. Start and stop the training and insert local stories and interaction. Welcome ME certificates are only available for individuals taking the quiz. After training in a group, each person can log in, go directly to Certification Quiz, take the quiz, and print their personalized certificate.

Back to Welcome ME Quality Service Training


Contact Information

5723 DP Corbett Business Building
Orono, ME 04469-5723
Phone: 207-581-1951 | Fax: 207-581-1930E-mail:
The University of Maine
Orono, Maine 04469
A Member of the University of Maine System