Curriculum Vitae (Full Document)

Academic Journal Submissions (Peer Reviewed)

International Journal of Operations and Production Management

• (July 2010)  Servicescape and Customer Satisfaction: Exploring the Contingent Role of Business Strategy

National Peer Reviewed Conferences (Peer Reviewed and Published in Proceedings)

International Association of Business and Society

• 2010:  Closing the Gap:  Does the Relationship Between Executive Compensation and Worker Wages Predict Firm Performance?
• 2010:  Opportunistic Behavior in the Healthcare Industry: The Impact of Imperfect Market Conditions

Academy of Management

• 2009:  The Moderating Role of Strategy on the Relationship between Servicescape and Customer Satisfaction
• 2008:  Organizational Theory:  The Missing Link in Supply Chain Management
• 2005:  The Port of Long Beach:  A Strategic Chronology of Success

Decisions Sciences Institute

• 2010:  Executive Compensation and Corporate Social Performance: Do managers Put Their Money Where Their Mouth Is?
• 2009:  Customer Satisfaction and Loyalty:  A Function of Service Characteristics
• 2009:  What Do Course Evaluations Tell Us?

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