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Technology Management


Site Navigation:


SupportSuite

SupportSuite Intro and How Tos

Access the Support Site:

  1. Go to http://www.umaine.edu/auxtech/support
  2. Use your network ID and password to enter the site (Do this First, before selecting any option).

Submit a Ticket

  1. Select “Submit a Ticket”.
  2. Select Department. If unsure, leave it “general”.
  3. Click “Next”.
  4. Priority defaults to Low. Do Not change this unless the issue requires immediate attention.
  5. Items marked with a red * are required.
  6. Under Message Details, be as specific as possible – the more details the better.
  7. Click “Submit” on the bottom of the form.
  8. A ticket has been created. Use “View a Ticket” on the main menu to check the status.

Navigate Through the System

Add New Documents to the “Downloads:” Section or Create News Articles

Use “Live Support”

The “Live Support” button appears under the log on section on the right of your screen.

If the status shows “Online”, click the button and a technician will initiate a chat session with you.

If the status shows “Offline”, “Away” or “Back Soon” click the button and enter a brief description of your problem and how you can be contacted. A technician will be dispatched and contact you.


Sidebar


Contact Information

Technology Management
104 Hilltop
Orono, ME 04469
Phone: (207) 581-4371 | Fax: (207) 581-4715E-mail: aux.support@maine.edu
The University of Maine
Orono, Maine 04469
207.581.1110
A Member of the University of Maine System