There are three fundamental expectations that all students are entitled to have of their advisors:
1) To be available
Students need to be able to see their advisors as needed throughout the semester, not just at pre-registration. Advisors should publish advising office hours and stick to them. This needs to be done with student schedules in mind. It is not reasonable to expect a student to cut a class to accommodate posted office hours. Advisors should also be reachable through voice mail and electronic mail, and should respond to messages within one working day. Advisors should also set-up with their advisees a method allowing them to make appointments. Nothing is more frustrating that not being able to find an advisor or make an appointment.
2) To be knowledgable
Advisees have the right to expect their advisors to give them accurate information about University and program requirements, about procedures, about policies, and about deadlines. Few advisors can recall from memory everything needed to answer every question accurately and fully, but EVERY advisor should know where to find accurate information. This handbook seeks to make the task of finding accurate, up-to-date information easier.
3) To care
Every student has the right to be treated by his or her advisor in a respectful, caring, considerate manner. Information can be dispensed in many ways, but advice can only be given through an interactive process in which the goals, abilities, successes and shortcomings of the advisee are known and respected. Good advisors are good listeners who take the time to get to know their advisees.
The legitimate expectations students have of their advisors are many, but there ARE a few expectations that some students may have that are unreasonable. Both advisors and advisees need to be clear about these limits.